Branch Supervisor

William Adams; Horsham; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Novated leasing

Purchased leave

Partner discounts — banking, health, &

Fitness

Job summary

Caterpillar's Horsham branch is seeking an experienced Branch Supervisor to lead day-to-day operations across Service, Parts and Field Service. You will coach a diverse team, drive safety and financial performance, and strengthen customer relationships across the territory.

You will oversee technicians, apprentices and coordinators, partnering with Sales and Product Support to deliver high-quality service and continuous improvement.

Qualifications

• Senior service or branch management experience in heavy equipment is required.
• Experience leading diverse teams across service, parts and administration.
• Strong budget, KPI and operational performance tracking abilities.
• Commercial awareness with a focus on profitability and customer outcomes.
• Excellent communication, planning and safety leadership skills.

Responsibilities

• Lead day-to-day branch operations across Service, Parts, Field Service and Administration.
• Coach and develop Technicians, Apprentices, Leading Hands and Coordinators.
• Drive safety culture and ensure a compliant workplace.
• Own branch financial and operational performance including productivity and profitability.
• Build customer relationships, collaborating with Sales, PSSRs, Parts and Product Support.
• Drive continuous improvement and service quality across the branch.

Skills

People leadership

Budgeting & KPIs

Commercial awareness

Safety culture

Operations management

Team coaching & development

Education

Automotive trade qualification

Trade competency

Job description

Join a legendary team and lead the way across one of our largest territories.

We're looking for an experienced and commercially focused leader to step into the role of Branch Supervisor at our Horsham branch - someone ready to take ownership of branch performance, lead a diverse team, and deliver exceptional outcomes for our customers.

Horsham supports one of the largest territories in our business, with responsibility spanning workshop and field service operations, parts, service coordination and resident technicians. This is a role with genuine scope, where your leadership will have a direct impact on our people, customers and commercial performance.

Reporting to the Regional Victoria Operations Manager, you'll oversee day-to-day branch operations, ensuring we deliver a safe, efficient and customer-focused service while meeting our financial and operational targets.

You'll lead a team of Technicians, Apprentices, Leading Hands, Parts and Service Coordinators, while working closely with Sales, PSSRs, Product Support and other teams to strengthen customer relationships and drive branch performance.

This is more than a job - it's an opportunity to lead a key regional operation, develop a high-performing team and make a real impact across a significant territory, backed by the strength and legacy of Caterpillar.

ABOUT THE ROLE

Daily responsibilities will include:

• Leading day-to-day branch operations across Service, Parts, Field Service and Administration
• Leading, coaching and developing Technicians, Apprentices, Leading Hands and Coordinators
• Driving a strong safety culture and ensuring a safe, compliant workplace
• Taking ownership of branch financial and operational performance, including productivity, efficiency and profitability
• Building strong customer relationships and working closely with Sales, PSSRs, Parts and Product Support
• Driving continuous improvement, service quality and operational efficiency across the branch

ABOUT YOU

You're an experienced service or branch leader who combines strong people leadership with commercial and operational capability.

To be considered for this role, you will have:

• Senior Service Management, Branch Management or similar leadership experience, ideally within the earthmoving or heavy equipment industry
• Strong mechanical or technical knowledge and an understanding of service and repair operations
• Relevant automotive trade qualification or demonstrated trade competency
• Demonstrated experience managing budgets, KPIs and operational performance
• Strong commercial awareness, with the ability to understand financial performance and identify opportunities to improve results
• Proven ability to coach, develop and lead high-performing teams
• Excellent communication, planning and problem-solving skills, with a genuine commitment to safety and customer service

We can offer you...

• A competitive salary package with annual salary and performance reviews
• Ongoing career and development opportunities
• Recognition and genuine appreciation through a variety of formal and informal programs
• Plus, a range of perks including novated leasing, purchased leave and partner discounts across banking, health insurance, and fitness

BEFORE YOU APPLY

As part of your application, you'll be asked to complete a short online Workplace Safety Assessment (approximately 9 minutes).

This assessment provides additional insight into safety-related behaviours and attitudes and forms part of your application. Your application will be considered once both your application and assessment have been submitted.