Branch Supervisor

Polyaire Head Office, SA; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Full training

Great work-life balance

Career growth

Uniform provided

Employee Assistance Program

Service awards

Referral program

Novated leasing

Workplace banking

Free flu shots

Job summary

Polyaire invites applications for a Branch Supervisor at our Lonsdale branch. You will lead a small team, manage stock and workflow, drive customer service standards, and ensure a safe, productive environment.

The role spans inventory, service, team management and sales growth to operate efficiently and profitably. Bring 2+ years in warehouse leadership, relevant technical qualifications, and a strong focus on WH&S.

Qualifications

• 2+ years in a warehouse supervisory/leadership role.
• Technical or tertiary qualifications preferred, HVAC industry experience advantageous.
• Safety-focused mindset with priority on workplace safety.
• Knowledge of WH&S and inventory control best practices.
• Strong communication and stakeholder engagement skills.
• Excellent interpersonal and leadership qualities for operations networks.

Responsibilities

• Lead a small Counter Sales & Warehouse team; ensure training, motivation, and efficiency.
• Provide expert professional customer service to customers.
• Ensure compliance with WH&S regulations and best practices.
• Organise receipt, storage, and dispatch of goods with accurate inventory.
• Supervise packing and dispatch processes for orders.
• Identify and secure new client and business opportunities.
• Oversee planning and layout of the branch.
• Develop staff to adhere to policies and procedures.
• Support counter sales activities as needed.
• Prepare reports on branch operations as directed.
• Inform customers of new products and price changes; manage stock reordering.
• Monitor competitor activity and relay insights to management.
• Utilise technical knowledge for commercial purposes including estimates and tenders.
• Provide technical information and advice on Polyaire products.

Skills

Warehouse supervision

Leadership

Customer service

Inventory control

WH&S knowledge

Communication skills

Stakeholder engagement

Education

Technical qualification

HVAC experience

Job description

About Us
Polyaire is a wholesale distributor of air conditioning products, established in 1973, our support office is in Adelaide with over 30 branches across Australia and over 50 years of experience. We lead the market by offering sustainable, cutting-edge AirTouch solutions that continue to revolutionise comfort in homes and businesses.

At Polyaire our values shape how we work, we are all in, work smart, getting it done and cool service with a warm smile are at the forefront of all we do. Our customers and suppliers are treated like valued partners which means working closely and openly towards sustainable solutions. Having these values as an integral part of our business has made Polyaire the preferred supplier in providing comfort to Australia.

About the role

Weare seeking a hands-on leader with a passion for operations and team development. As the Branch Supervisor you will be at the heart of our branch success, leading a small team to oversee the day to day running of our Lonsdale branch. You will manage stock and workflow, drive customer service standards and staff performance, and ensure a safe and productive working environment.

This is a broad role spanning inventory, customer service, team management and sales growth, with accountability for the branch operating efficiently and profitably.

What does my day to day look like?

• Leadership of a small supportive Counter Sales & Warehouse team, ensuring they are properly trained, motivated and working efficiently
• Provide expert professional customer service to our customers
• Familiarity with workplace health and safety regulations and best practices
• Organise the receipt, storage, and dispatch of goods to maintain accurate inventory management
• Supervise storage, packing, and dispatch processes for customer orders
• Identify and secure new client and business/sales opportunities
• Oversee the planning and layout of the branch
• Develop branch employees to ensure adherence to all company policies and procedures
• Provide support for counter sales activities when required
• Prepare reports on branch operations as directed
• Inform customers of new products and price changes and maintain communication to meet their stock control and reordering needs
• Monitor competitor activity and provide relevant information to management
• Utilise technical knowledge for commercial purposes, including preparing estimates and tenders in line with sales and pricing policies
• Provide technical information and advice regarding the nature and performance of Polyaire products

Desired Skills and Experience

What you will bring to the role:

• 2+ years’ experience in a warehousesupervisory/leadership/management environment
• Technical or tertiary qualifications preferred, along with work experience in the air-conditioning industry. Design experience is advantageous.
• Safety focus mindset – values workplace safety and puts it first
• Knowledge of WH&S and inventory control best practices
• Strong communication and stakeholder engagement skills
• Excellent interpersonal skills and leadership qualities are required, contributing to the operations network
• Strong negotiation, leadership, and stakeholder management skills.
• Excellent communication and collaboration skills.
• Strategic thinking and problem-solving abilities.

Why join the Polyaire Team?

• A competitive salary on offer
• Full training in all aspects of the business operations
• Great work life balance — no weekend work or late nights!
• Opportunities for professional growth and development
• A supportive and collaborative work environment
• Free uniform allocation — proudly wear the Polyaire uniform (Polyware)
• Access to our Employee Assistance Program
• Service Awards Program
• Employee Referral Program — get rewarded with a cash incentive for referring great people!
• Access to Flare — Novated Leasing + exclusive employee perks & everyday discounts from Australia's leading retailers
• Access to our Workplace Banking and Financial Wellbeing Program
• Free annual flu vaccinations

Please note you must be an Australian citizen or permanent resident at the time of submitting your application.