Branch Performance Leader - Drive Sales & Service Excellence

SIXT Australia - VIC & SA; Greater Dandenong; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

NRMA backing

Competitive salary

Monthly recognition programs

Career development pathways

National network opportunities

Leadership training

Modern fleet & premium product

Rental discounts (up to 30%)

Family & friends rental discounts

NRMA employee benefits

Job summary

SIXT Australia is seeking a Branch Performance Supervisor to lead a busy location, driving sales, customer experience and operational excellence while coaching a frontline team.

You will own branch performance across sales, fleet presentation, and day-to-day operations, balancing discipline with a premium customer experience and a strong commercial mindset. Weekend and peak trading flexibility is required.

Qualifications

• Proven experience in leadership roles in retail, hospitality, automotive, or service-based sectors.
• Strong commercial mindset with ability to drive performance and growth.
• Track record of achieving and exceeding sales or operational targets.
• Leadership, coaching and people-management capabilities.
• Excellent communication, problem-solving and organisational skills.

Responsibilities

• Drive branch sales performance and revenue growth through leadership, coaching, and customer engagement.
• Build and lead a high-performing team focused on accountability and results.
• Create a strong sales culture by coaching team members to maximise customer interactions.
• Deliver an exceptional customer experience across all touchpoints.
• Monitor and drive key branch KPIs across sales, utilisation, customer satisfaction and operations.
• Ensure vehicles and branch facilities are maintained to premium standards.
• Oversee day-to-day branch operations with a focus on efficiency and compliance.
• Manage customer concerns professionally to support loyalty and retention.
• Support rostering, workflow management and operational planning to maximise branch performance.
• Partner with Area Performance Manager to deliver results across People, Product, Processes, Premises, and Profit.

Skills

Leadership

Coaching

Customer focus

KPIs & reporting

Sales & revenue

Communication

Problem solving

Accountability

Job description

SIXT Australia is seeking a Branch Performance Supervisor to lead a busy location, driving sales, customer experience and operational excellence while coaching a frontline team.

You will own branch performance across sales, fleet presentation, and day-to-day operations, balancing discipline with a premium customer experience and a strong commercial mindset. Weekend and peak trading flexibility is required.