Branch Operations Coordinator

Century Caravans and Trailers; Brisbane; Presencial; AUD 75.000 - 82.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent full-time

Training provided

Career development

Product knowledge training

Descripción de la vacante

Century Caravans and Trailers in Virginia, QLD, is seeking a reliable Branch Operations Coordinator to manage day-to-day branch operations, inventory, and customer handovers. This hands-on role involves operating from the Virginia branch with support from Brisbane teams.

The ideal candidate enjoys practical work, caravan knowledge is valued, and full training will be provided. The role offers a permanent full-time position with the chance to develop detailed trailer and caravan product knowledge.

Formación

• Current Australian Driver Licence is essential.
• Current Forklift Licence (LF) with confident operation.
• Full Australian working rights.
• Physically capable of light goods handling.
• Availability to work Monday to Saturday.

Responsabilidades

• Complete customer handovers in a friendly, professional manner.
• Explain safe operation of trailers and caravans to customers.
• Assist with trailer coupling, safety chains, and towing basics.
• Handle registration paperwork and customer enquiries.
• Receive deliveries and maintain stock records.
• Keep yard and displays clean and presentable.

Conocimientos

Forklift operation

Customer service

Stock control

Hands-on

Herramientas

Forklift Licence (LF)

Descripción del empleo

Century Caravans and Trailers – Virginia QLD

Century Caravans and Trailers is an established and highly competitive Australian company with an integrated supply chain covering product manufacturing through to retail sales. We supply trailers, caravans, aluminium loading ramps, UTE trays, canopies and related products across South East Queensland, and have dealers in multiple cities across Australia and New Zealand.

We are looking for a reliable, practical and customer-focused Branch Operations Coordinator to take responsibility for the day-to-day operations of our Virginia branch.

This is a varied, hands-on role combining customer handovers, branch operations, inventory management, basic product checks and general customer service. You will generally work independently at the Virginia branch, with ongoing support from our Brisbane Sales and Operations teams.

This position would suit someone who enjoys practical work, has a genuine interest in trailers, caravans, camping, 4WD or automotive products, and takes pride in maintaining a safe, organised and customer-focused branch.

Caravan knowledge or related industry experience will be highly regarded. Full product and customer handover training will be provided.

KEY RESPONSIBILITIES

• Complete customer handovers in a friendly and professional manner
• Explain the safe operation and basic features of trailers, caravans and other products
• Assist customers with trailer coupling, safety chains, jockey wheels and safe towing procedures
• Assist customers with the required registration paperwork
• Welcome walk-in customers and provide general product information
• Refer quotations, pricing enquiries and detailed sales enquiries to the Brisbane Sales Team
• Assist customers with general enquiries and provide a positive customer experience

Branch Operations

• Receive and check incoming deliveries
• Maintain accurate stock records and organise products throughout the branch
• Ensure trailers, caravans and other products are correctly displayed, clean and ready for customer inspection
• Keep the yard, office and display areas clean, safe and well presented
• Safely operate a forklift to move and organise trailers and other products around the branch
• Open and close the branch and maintain site security
• Take responsibility for the smooth day-to-day operation and presentation of the branch

Practical Product Support

• Carry out basic visual and functional product checks before customer collection
• Identify and report obvious damage, missing parts or other product issues
• Assist with basic product setup, display preparation and minor adjustments within your training and level of competence
• Use basic power and hand tools when required
• Report technical, safety or product issues promptly to the Brisbane team
• Help ensure trailers, caravans and other products are ready for customer handover

This is not a qualified mechanic or caravan technician position. Specialised repairs and any regulated electrical, gas or other technical work will be referred to appropriately qualified personnel.

Inventory & Communication

• Conduct regular stock checks and report discrepancies
• Take photos and provide stock updates to the Brisbane team as products arrive, move or are collected
• Maintain accurate and up-to-date stock information
• Report damaged, missing or incorrect products promptly
• Communicate clearly with the Sales and Operations teams
• Carry out other reasonable duties to support the smooth day-to-day operation of the branch

ABOUT YOU

• Reliable, organised and self-motivated
• Friendly, professional and customer-focused
• Practical, hands-on and mechanically minded
• Genuinely interested in trailers, caravans, camping, 4WD or automotive products
• Comfortable using basic power and hand tools and completing simple practical tasks
• Willing to actively learn and develop detailed product knowledge
• Comfortable working independently and taking responsibility for day-to-day branch operations
• Observant and able to identify obvious product or safety issues
• Confident using basic computer and smartphone applications
• Able to communicate clearly with customers and colleagues
• Physically capable of light goods handling

ESSENTIAL REQUIREMENTS

• Current Australian Driver Licence
• Current Forklift Licence (LF) with confident forklift operating skills
• Full Australian working rights
• Physically capable of light goods handling
• Strong practical and hands-on ability
• Availability to work the advertised Monday-to-Saturday hours

HIGHLY REGARDED

• Knowledge of caravans and their basic systems
• Experience with caravans, trailers, camping or 4WD products
• Experience safely towing and manoeuvring trailers
• Strong sales skills and a proven sales track record in a related industry
• Experience using power and hand tools or completing basic mechanical and maintenance tasks
• Experience in the caravan, trailer, automotive or related industries
• Previous warehouse, yard, branch operations or customer service experience
• Trailer or caravan customer handover experience
• Basic mechanical aptitude
• A personal interest in caravanning, camping, towing or 4WD activities

WHAT WE OFFER

• $75,000–$82,000 plus superannuation, depending on experience
• Stable permanent full-time employment
• A varied role combining customer interaction and practical branch operations
• Ongoing product and customer handover training
• The opportunity to develop detailed trailer and caravan product knowledge
• A long-term career opportunity with an established and growing Australian company