Branch Manager | Gladstone | Patient Care & Team Leadership

CPAP Direct; Gladstone Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

CPAP Direct is an Australian-owned, values-driven business specialising in sleep health products and services. We combine personalised customer care with specialist retail, helping people improve their sleep and quality of life.

We are seeking an experienced, hands-on Branch Manager to lead our Gladstone team, taking ownership of people, performance and day-to-day operations. Your hours are Monday to Friday 9:00 am – 5:00 pm, alternating Saturdays 9:00 am – 12:00 pm, with a rostered day off

Qualifications

• Proven experience leading a team in retail or customer-focused environment.
• Experience in sales, branch operations and performance management.
• Hands-on leadership style with coaching by example.
• Strong organisation, communication and problem-solving skills.
• Proactive in building relationships and identifying growth opportunities.
• Aligned with company values and customer care commitment.

Responsibilities

• Lead and coach a small team to deliver excellent customer service.
• Oversee branch operations, rostering, inventory, reporting.
• Set sales targets and monitor performance.
• Build relationships with customers and local partners.
• Engage with local marketing and community initiatives.

Skills

People leadership

Sales & ops

Hands-on leadership

Organisation & communication

Relationship building

Customer care values

Job description

Branch Manager | Gladstone | Patient Care & Team Leadership

Branch Manager – Patient Care & Team Leadership
CPAP Direct | Gladstone, QLD | Full-time

CPAP Direct is an Australian-owned, values-driven business specialising in sleep health products and services. We combine personalised customer care with specialist retail, helping people improve their sleep and quality of life.

We're seeking an experienced, hands-on Branch Manager to lead our Gladstone team, taking ownership of people, performance and day-to-day operations.

Your Hours

• Monday to Friday: 9:00 am – 5:00 pm
• Alternating Saturdays: 9:00 am – 12:00 pm
• A rostered day off is earned for every two Saturday shifts worked.

A Day in the Life of a CPAP Direct Branch Manager

Start the Day with Your Team | People Leadership

Bring your small team together to set daily priorities, lead team meetings and work alongside your team to deliver excellent customer service. Provide ongoing coaching, training and development, including regular 1:1s, performance feedback and follow-up.

Get the Branch Ready | Operations & Brand Standards

Oversee inventory, rostering, administration, reporting and branch presentation. Maintain operational standards, identify areas for improvement and ensure the branch runs efficiently.

Make Every Customer Interaction Count | Branch Sales & Performance

Remain hands‑on with customer service, product demonstrations, equipment set‑ups and follow‑ups. Set and monitor sales targets, track performance and identify opportunities to improve results while maintaining a customer‑first approach.

Keep Everyone Connected | Relationships & Local Engagement

Build strong relationships with customers, the wider CPAP Direct team and local referral partners, including doctors and hospitals. Support local marketing initiatives, community engagement and opportunities to grow the branch.

What Success Looks Like

• People: A capable, engaged and accountable team, supported through regular coaching, clear expectations and ongoing development.
• Customer Experience: Consistent, personalised service that builds trust, encourages repeat business and delivers positive customer outcomes.
• Branch Performance: Sales targets achieved through effective team leadership, proactive follow‑ups and a strong focus on business growth.
• Operations:
• Relationships: Strong connections across the business and with local referral partners, supporting branch visibility and growth.

What We're Looking For

• Proven experience leading a team in retail or a customer‑focused environment.
• Demonstrated experience in sales, branch operations and performance management.
• A hands‑on leadership style, with the ability to coach and lead by example.
• Excellent organisation, communication and problem‑solving skills.
• A proactive approach to building relationships and identifying growth opportunities.
• Alignment with our values and a genuine commitment to customer care.

Experience in specialist retail, optical or pharmacy environments is advantageous, but not essential. Full product and industry training is provided.