Branch Leader: Patient Care & Team Growth

CPAP Direct; Maroochydore; On-site; AUD 90,000 - 130,000; Full time

Job summary

CPAP Direct is seeking an experienced Branch Manager for its Maroochydore store to lead the team, drive sales and manage daily operations. You will coach staff, oversee inventory, rostering and branch presentation while delivering outstanding customer care and building local relationships with referral partners and hospitals.

This hands-on role requires strong organisation, communication and problem-solving skills, with a customer-first mindset and a proactive approach to growth in a specialist

Qualifications

• Proven experience leading a team in retail or a customer-focused environment.
• Demonstrated experience in sales, branch operations and performance management.
• Hands-on leadership style with ability to coach and lead by example.
• Excellent organisation, communication and problem-solving skills.
• Proactive in building relationships and identifying growth opportunities.

Responsibilities

• Lead daily team priorities, run team meetings and coach staff.
• Oversee inventory, rostering, administration, reporting and branch presentation.
• Stay hands-on with customer service, product demonstrations and follow-ups; monitor sales targets.
• Build relationships with customers, CPAP Direct team, doctors and hospitals; support local marketing and community engagement.

Skills

People Leadership

Sales & Branch Operations

Customer Service

Organization & Communication

Job description

CPAP Direct is seeking an experienced Branch Manager for its Maroochydore store to lead the team, drive sales and manage daily operations. You will coach staff, oversee inventory, rostering and branch presentation while delivering outstanding customer care and building local relationships with referral partners and hospitals.

This hands-on role requires strong organisation, communication and problem-solving skills, with a customer-first mindset and a proactive approach to growth in a specialist