Branch Leader: Patient Care & Team Growth

CPAP Direct; Gladstone Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

CPAP Direct is an Australian-owned, values-driven business specialising in sleep health products and services. We combine personalised customer care with specialist retail, helping people improve their sleep and quality of life.

We are seeking an experienced, hands-on Branch Manager to lead our Gladstone team, taking ownership of people, performance and day-to-day operations. Your hours are Monday to Friday 9:00 am – 5:00 pm, alternating Saturdays 9:00 am – 12:00 pm, with a rostered day off

Qualifications

• Proven experience leading a team in retail or customer-focused environment.
• Experience in sales, branch operations and performance management.
• Hands-on leadership style with coaching by example.
• Strong organisation, communication and problem-solving skills.
• Proactive in building relationships and identifying growth opportunities.
• Aligned with company values and customer care commitment.

Responsibilities

• Lead and coach a small team to deliver excellent customer service.
• Oversee branch operations, rostering, inventory, reporting.
• Set sales targets and monitor performance.
• Build relationships with customers and local partners.
• Engage with local marketing and community initiatives.

Skills

People leadership

Sales & ops

Hands-on leadership

Organisation & communication

Relationship building

Customer care values

Job description

CPAP Direct is an Australian-owned, values-driven business specialising in sleep health products and services. We combine personalised customer care with specialist retail, helping people improve their sleep and quality of life.

We are seeking an experienced, hands-on Branch Manager to lead our Gladstone team, taking ownership of people, performance and day-to-day operations. Your hours are Monday to Friday 9:00 am – 5:00 pm, alternating Saturdays 9:00 am – 12:00 pm, with a rostered day off