Branch Manager Community Trust

WannonWater; Warrnambool; On-site; AUD 167,000 - 204,000; Full time

Benefits offered by this job

Workplace flexibility

Hybrid work arrangements

Inclusive workplace culture

Zero Harm safety focus

Health & Wellbeing program

Professional development (CPA/IWC/Vic水

Job summary

Wannon Water is seeking a Branch Manager Community Trust in Warrnambool. The role leads communications, engagement and customer experience, turning insights into stronger decisions and greater trust.

You will foster collaboration, set strategic direction, and oversee partnerships to deliver service improvements and community impact. The ideal candidate brings tertiary qualifications in communications or related fields, robust leadership experience and a proactive, solutions-focused approach.

Qualifications

• Experience in communication, engagement, customer experience, stakeholder management or related functions.
• Leadership experience with ability to guide and develop a high-performing team.
• Pragmatic communicator with strong organisational skills and credibility to influence collaboratively.

Responsibilities

• Lead the Community Trust Branch, setting strategic direction, priorities, resources and performance.
• Oversee strategic communications, engagement and education, advising on reputation and stakeholder impacts.
• Drive customer experience using insights and feedback to shape service design and improvements.
• Build strategic partnerships and memberships to strengthen collaboration and governance.

Skills

Leadership

Stakeholder management

Customer experience

Engagement & partnerships

People & team development

Education

Tertiary qualifications in communications/public relations/journalism or related discipline

Postgraduate management qualification (nice to have)

Job description

Job Category: CEO and General Management,Marketing & Communications,Retail & Consumer Products

Who we are looking for

Join us as our Branch Manager Community Trust in this ongoing full-time position, based in Warrnambool. This position comes with a generous total remuneration package starting from $185,000 (inclusive of superannuation), dependent on skills and experience.

How we listen to, understand and communicate with our customers and communities matters. As Branch Manager Community Trust, you'll lead our approach to communications, engagement and customer experience - helping turn customer insights and feedback into better experiences, stronger decisions and greater trust.

We're looking for a collaborative, relationship-focused leader who connects people and ideas, builds strong partnerships and contributes to a culture where listening, learning and improving are part of how we work.

Job Description

What you'll be doing

On a day-to-day basis, you'll:

• Lead the Community Trust Branch, setting strategic direction, priorities, resources and performance whilefostering a collaborative, accountable and service-focused culture.
• Oversee strategic communications, engagement and education, providing trusted advice on reputation, issues, media and stakeholder impacts.
• Drive customer experience, using customer insights, data and feedback to shape service design, improvement initiatives and customer-centred decision-making.
• Build strategic organisational partnerships and memberships, strengthening collaboration, shared value, governance and organisational capability.

Desired Skills and Experience

What you’ll bring

We’re looking for someone with

• Tertiary qualifications in communications, public relations, journalism, community engagement, customer experience, business, social sciences, public policy, management or related discipline, or extensive experience in a similar role. Postgraduate qualifications in a management or relevant specialist discipline will be well regarded.
• Appropriate experience in communication, engagement, customer experience, stakeholder management, partnerships or related functions is required.
• Experience in a significant management role is a necessary prerequisite.
• Experience working with community, government, regulators, media, Traditional Owners, Aboriginal organisations or sector partners will be well regarded.
• Demonstrated leadership experience and the ability to guide, support and develop a high-performing team.
• Pragmatic communicator with high professional integrity, strong organisational skills, and the credibility to influencein a collaborative and inclusive manner.
• A proactive, solutions-focused approach with sound judgement and the ability to manage priorities.

For further details, see the position description available here.

We look forward to hearing from you. if you have any questions, feel free to call Kellie King (Executive Strategy, Partnerships and Performance) on 0414 335 004.

What we can offer

Putting people first comes naturally to us, and that includes the people we employ. You’ll have every opportunity to make the most of your talents, broaden your experiences and be rewarded for the great work you do.

You'll be offered a range of great benefits including:

• Workplace flexibility with access to working arrangements such as hybrid work, flexible hours, purchased leave, monthly rostered days off and more.
• An inclusive workplace culture, which embraces diversity and the benefits it brings to the workplace and life.
• A leadership commitment to Zero Harm where the safety and wellbeing of our people and others is paramount.
• A Health & Wellbeing program, to support your physical, mental and financial wellbeing, including our Employee Assistance Program for our people and their immediate families.
• Extensive learning and development opportunities and access to professional development through associations such as CPA, IWC, WSAA, VicWater, and more.

We're an equal opportunity employer. Our commitment to creating and supporting an inclusive culture is reflected in our diverse mix of talented people who are passionate about delivering their best.

We welcome applications from everyone including people with a disability, job seekers of all ages, carers, people from culturally diverse backgrounds, members of the LGBTI+ community, and Aboriginal and Torres Strait Islander people.

Ready to find out about our employee benefits? Visit Our Careers page and discover more about us.

Reasonable Adjustments

We're here to support you through life's ups and downs. Whether you need adjustments during the recruitment process or at work, like flexible hours or accommodation for disabilities, we're here to help. We understand it can be daunting to share your needs, so feel free to reach out with any questions at [e-mail]. Your information will be kept completely confidential.