Community Trust Branch Lead - Hybrid, Impact & Growth

WannonWater; Warrnambool; Hybrid; AUD 167,000 - 204,000; Full time

Benefits offered by this job

Workplace flexibility

Hybrid work arrangements

Inclusive workplace culture

Zero Harm safety focus

Health & Wellbeing program

Professional development (CPA/IWC/Vic水

Job summary

Wannon Water is seeking a Branch Manager Community Trust in Warrnambool. The role leads communications, engagement and customer experience, turning insights into stronger decisions and greater trust.

You will foster collaboration, set strategic direction, and oversee partnerships to deliver service improvements and community impact. The ideal candidate brings tertiary qualifications in communications or related fields, robust leadership experience and a proactive, solutions-focused approach.

Qualifications

• Experience in communication, engagement, customer experience, stakeholder management or related functions.
• Leadership experience with ability to guide and develop a high-performing team.
• Pragmatic communicator with strong organisational skills and credibility to influence collaboratively.

Responsibilities

• Lead the Community Trust Branch, setting strategic direction, priorities, resources and performance.
• Oversee strategic communications, engagement and education, advising on reputation and stakeholder impacts.
• Drive customer experience using insights and feedback to shape service design and improvements.
• Build strategic partnerships and memberships to strengthen collaboration and governance.

Skills

Leadership

Stakeholder management

Customer experience

Engagement & partnerships

People & team development

Education

Tertiary qualifications in communications/public relations/journalism or related discipline

Postgraduate management qualification (nice to have)

Job description

Wannon Water is seeking a Branch Manager Community Trust in Warrnambool. The role leads communications, engagement and customer experience, turning insights into stronger decisions and greater trust.

You will foster collaboration, set strategic direction, and oversee partnerships to deliver service improvements and community impact. The ideal candidate brings tertiary qualifications in communications or related fields, robust leadership experience and a proactive, solutions-focused approach.