Branch Manager

The Adecco Group; Australia; On-site; AUD 90,000 - 120,000; Full time

Job summary

The Adecco Group Australia is seeking an accomplished Branch Manager to lead the branch's commercial success, growth and client development. You will coach consultants, drive SME client wins and deliver profitable recruitment solutions while building a high-performance sales culture.

In this pivotal role you will own the branch business plan, strengthen client relationships, manage profitability and ensure an exceptional experience for clients, candidates and colleagues across the local market.

Qualifications

• Bachelor’s degree in business or related field.
• Minimum 5 years recruitment experience with leadership responsibility.
• Proven success in winning and growing SME clients.
• Proven ability to lead high-performing recruitment teams.
• Strong business development, networking and relationship management skills.

Responsibilities

• Lead branch business plan to achieve revenue, profitability and market share growth.
• Drive acquisition of new SME clients through proactive business development.
• Grow existing client relationships and increase share of wallet.
• Lead weekly sales, pipeline and activity reviews for performance.
• Manage branch profitability and ensure compliant operations.

Skills

Leadership

Business Development

Client Relationship Management

Recruitment Leadership

Sales Strategy

Education

Bachelor's degree in business

Tools

CRM

MS Office

Job description

The Branch Manager is responsible for leading the commercial success and growth of the branch by developing people, winning new SME business, expanding existing client relationships and delivering profitable recruitment solutions. The role is accountable for creating a high-performance sales culture, coaching consultants to maximise productivity and executing the branch business plan to increase market share within the local SME market. The Branch Manager leads through coaching, accountability and execution, ensuring the branch operates as a profitable, customer-focused business while delivering exceptional outcomes for clients, candidates and colleagues.

About Us:

We are the world's leading recruitment agency with more than 32,000 passionate full-time employees in thousands of branches across 60 countries. We are committed to connecting organisations with the talent needed to succeed. In Australia, our network of offices across the country allows us to support you no matter where you are. Our local teams understand the Australian market and are busy connecting people with jobs and jobs with people every day. Every year in Australia alone, we help thousands of people get into exciting new careers. At any given time, we have over 2,500 temporary employees working for us and each year we place more than 1000 people into full time permanent roles.

Key Responsibilities

• Lead execution of the branch business plan to achieve revenue, profitability and market share growth.
• Drive acquisition of new SME clients through proactive business development and networking.
• Grow existing client relationships by increasing share of wallet and identifying new opportunities.
• Lead weekly sales, pipeline and activity reviews to drive consistent commercial performance.
• Analyse local market trends and competitor activity to identify growth opportunities.
• Personally support strategic client meetings and major business opportunities.
• Build a high-performance culture focused on accountability, collaboration and customer success.
• Coach consultants through regular one-on-one coaching, field visits and performance reviews.
• Develop sales capability through structured coaching, training and mentoring.
• Build future leaders through succession planning and ongoing development.
• Lead execution of the branch sales strategy, activity plans, sales campaigns and growth initiatives.
• Ensure consultants maintain healthy pipelines and disciplined CRM management.
• Monitor key sales metrics including activity, opportunities, conversions and productivity.
• Build long-term partnerships with SME clients based on trust and exceptional service.
• Ensure an outstanding experience for clients and candidates throughout the recruitment journey.
• Resolve complex client issues while strengthening commercial relationships.
• Act as a visible ambassador for Adecco within the local business community.
• Manage branch financial performance including revenue, GP, productivity and profitability.
• Ensure compliance with all legislative, contractual and company requirements.
• Maintain high standards of CRM hygiene, reporting accuracy and operational discipline.
• Recruit, onboard and retain high-performing consultants.
• Champion employee engagement, recognition, wellbeing, branch communication and continuous improvement.

Key Outcomes

• Deliver branch revenue, GP and profitability targets.
• Increase the number of new SME clients won.
• Grow share of wallet across existing SME customers.
• Improve consultant productivity and commercial capability.
• Deliver structured coaching for every consultant.
• Increase branch market presence through networking and local business engagement.
• Maintain high employee engagement and retention.
• Deliver exceptional client and candidate satisfaction.
• Achieve compliance, operational and financial performance standards.

Qualifications:

• Bachelor's degree in business or a related field
• Minimum 5 years' recruitment experience with leadership responsibility.
• Demonstrated success in winning and growing SME clients.
• Proven ability to lead high-performing recruitment teams.
• Strong business development, networking and relationship management skills.
• Experience coaching consultants to improve sales performance and productivity
• Commercially driven with a passion for winning new business.
• Inspirational leader who develops high-performing teams.
• Exceptional coaching and people development capability.
• Strong networking, influencing and relationship-building skills.
• Highly organised with disciplined execution and accountability.
• Customer-focused with a solutions-oriented mindset.
• Strong analytical and decision-making skills.
• Resilient, adaptable and results-driven.
• Strong commercial acumen with experience managing branch profitability.
• Travel Requirements up to 30%

Job Offer

We offer a competitive salary, excellent benefits, and support for building a lasting career. Recognized as a top workplace, we empower our team to shape their career paths in an organization that values its people. You'll receive training, tools, and support to achieve your goals, whether seeking flexibility, opportunities abroad, or better work-life balance. If you're ready to make a difference, we provide the growth opportunities for you to succeed and thrive.