Branch Lending Manager - Grow Home Loans & Relationships

Westpac Bank; Nowra; On-site; AUD 90,000 - 110,000; Full time

Job summary

Westpac in Nowra is seeking a Branch Lending Manager to help customers realise their home ownership dreams. You’ll be the friendly face in the branch, guiding applicants from initial enquiry through loan submission.

Using your mortgage product knowledge and local market insight, you’ll build lasting relationships with customers and tailor financial solutions to today’s needs and tomorrow’s goals.

Experience in lending, strong people skills and a consultative, service‑driven approach are essential.

Qualifications

• Experience in a customer-facing organisation, particularly in lending.
• Strong people skills to make customers feel confident and supported.
• Consistently exceed customer expectations through exceptional service.
• Strong business development skills and the ability to network within the community.

Responsibilities

• Assist Westpac customers with home loan applications and the journey to ownership.
• Build great relationships with customers and provide ongoing support in the branch.
• Meet with customers to understand today’s financial needs and tomorrow’s goals, and present suitable mortgage options.
• Provide exceptional service and maintain strong customer satisfaction through proactive guidance.

Skills

Lending experience

People skills

Business development

Customer service orientation

Job description

Westpac in Nowra is seeking a Branch Lending Manager to help customers realise their home ownership dreams. You’ll be the friendly face in the branch, guiding applicants from initial enquiry through loan submission.

Using your mortgage product knowledge and local market insight, you’ll build lasting relationships with customers and tailor financial solutions to today’s needs and tomorrow’s goals.

Experience in lending, strong people skills and a consultative, service‑driven approach are essential.