Branch Leader

Regional Australia Bank Ltd.; Scone; On-site; AUD 85,000 - 110,000; Full time

Job summary

Regional Australia Bank is seeking a Branch Leader to oversee branches in Scone, Muswellbrook, Denman and Merriwa. You will lead a team of Customer Advisors, coach for service excellence and strengthen community relationships.

The role emphasizes hands-on leadership, staff development, and deliveringPositive customer outcomes across our network. Flexibility with hours may be considered for the right candidate.

Qualifications

• Leadership experience or potential for a hands-on Branch Leader role.
• Strong interpersonal and communication skills to coach and lead teams.
• Ability to manage competing priorities while delivering member service excellence.
• ASIC Tier II accreditation or willingness to obtain within three months.
• Banking or customer-focused industry experience is welcome but not essential.

Responsibilities

• Coach and support branch teams to deliver outstanding member service.
• Develop team capability through mentoring, feedback and development conversations.
• Create an inclusive, positive team culture across branches.
• Support branch operations and day-to-day activities.
• Strengthen relationships within local communities and with members.
• Help members find banking solutions that meet their needs.
• Manage enquiries and resolve concerns professionally.
• Support compliance and operational excellence in the branch network.
• Contribute to branch performance and business success.

Skills

Leadership

Coaching

Communication

Relationship-building

Organisational skills

Education

ASIC Tier II accreditation

Job description

Step Into Leadership with Regional Australia Bank

Location: Scone, Muswellbrook, Denman and Merriwa, NSW
Employment Type: Full-time | Flexible and part-time arrangements will be considered

An unrestricted Driver's Licence is a requirement for this position.

Whether you're an experienced leader or an emerging people leader looking for your first leadership opportunity, we'd love to hear from you.

At Regional Australia Bank, we believe great leaders come from a variety of backgrounds. If you're passionate about helping people, creating positive customer experiences, and supporting others to succeed, we'll provide the training and support to help you thrive in this role.

Why Join Us?

At Regional Australia Bank, we're more than just a bank. As a customer-owned organisation, our purpose is to help regional Australians prosper. Our people enjoy meaningful work, strong community connections and a workplace culture that values balance, wellbeing and personal growth.

We understand the importance of balancing work with life outside of work. That's why we're committed to offering flexibility wherever possible, including consideration of part-time arrangements and flexible work patterns for the right candidate.

What We Offer

• A genuine leadership opportunity with training and support
• Flexible and part-time working arrangements considered
• A supportive and collaborative team culture
• Ongoing learning and professional development
• The opportunity to build strong community relationships and make a real difference locally
• Meaningful work with a purpose-driven, customer-owned organisation
• A workplace that values wellbeing, work-life balance and family commitments

The Opportunity

As Branch Leader, you'll support our branches across Scone, Muswellbrook, Denman and Merriwa, guiding a team of Customer Advisors to deliver exceptional service to our members.

This is a hands-on leadership role where you'll spend your time coaching, supporting and developing your team while creating positive experiences for customers and helping your branches achieve their goals.

Reporting to the Area Sales Manager, you'll be encouraged to bring your ideas, develop your leadership capability and make a genuine impact within your team and the communities we serve.

What You'll Be Doing

• Coaching and supporting team members to deliver outstanding member service
• Building team capability through mentoring, feedback and development conversations
• Creating a positive and inclusive team culture
• Supporting branch operations and day-to-day activities
• Strengthening relationships within local communities
• Helping members find solutions that meet their banking needs
• Managing customer enquiries and resolving concerns professionally
• Supporting compliance and operational excellence within the branch network
• Contributing to branch performance and business success

About You

You may already be leading a team, or perhaps you've been recognised as a natural mentor and role model who's ready for a leadership opportunity.

Most importantly, you're someone who enjoys working with people, building relationships and helping others succeed.

You will bring:

• A passion for customer service and creating positive experiences
• Strong communication and relationship-building skills
• The ability to motivate and support others
• Sound organisational skills and the ability to manage competing priorities
• A willingness to learn and develop as a leader

Banking experience is welcome but not essential. We are open to candidates from a variety of customer-focused industries, including retail, hospitality, business services and community organisations. Training and support will be provided to help you learn our products, systems and regulatory requirements.

• Leadership, supervisory or team-coordination experience, or demonstrated leadership potential
• Strong interpersonal and communication skills
• Ability to achieve results while supporting a positive team culture
• ASIC Tier II accreditation (or willingness to obtain within three months)
• Current unrestricted driver's licence

Applications close: 7 October 2026. Please note that interviews may commence prior to the closing date.