Branch Lead - Penrith

Teachers Mutual Bank Limited; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Permanent full-time role based at Penr

70-hour fortnight with a monthlyRoster

Coaching and leadership development

Meaningful work supporting members

Job summary

Teachers Mutual Bank Limited is seeking a Branch Lead to support the Branch Manager in Penrith, NSW. The role combines hands-on member service with coaching, risk awareness and practical leadership in a purpose-led banking environment.

The Branch Lead will help the team respond to member needs, manage risk, and ensure smooth day-to-day operations, while providing day-to-day guidance without direct reports. A permanent full-time role with a rostered day off is offered.

Qualifications

• Previous supervisory or day-to-day team leadership experience.
• Experience in retail banking or financial services.
• FSR Tier 2 accreditation, or evidence of previous accreditation and willingness to complete any required accreditation process.

Responsibilities

• Support the Branch Manager to oversee daily operations and maintain consistent, member-focused service.
• Coach and guide team members, identify training needs and encourage knowledge sharing.
• Resolve member complaints and complex enquiries with care, accuracy and sound judgement.
• Review operational risks, including high-value transactions, scam concerns and Power of Attorney matters.
• Help ensure security, safety, audit, compliance and documentation requirements are followed.
• Keep the team informed about relevant products, services, processes and operational updates.

Skills

Supervisory experience

Retail banking

Complaint handling

Communication

Coaching & training

Tools

Microsoft Office

Job description

Use your retail banking experience to help a branch team deliver trusted service and positive outcomes for members.

As Branch Lead, you'll be a dependable operational partner to the Branch Manager, helping the team respond confidently to member needs, manage risk and maintain smooth day-to-day operations. This is an opportunity to combine hands-on member service with coaching, sound judgement and practical leadership in a purpose-led banking environment.

Why the role matters

Members rely on the branch team for clear guidance, accurate service and support when their banking needs become more complex. You'll help create that experience while strengthening operational standards, supporting team capability and identifying potential risks early.

The position has no direct reports, but you'll provide day-to-day guidance and act as a reliable second-in-charge to the Branch Manager.

What you'll gain

• A permanent, full-time role based at the Penrith branch.
• A 70-hour fortnight with a monthly rostered day off.
• The opportunity to broaden your coaching, operational leadership and risk capability.
• Meaningful work supporting members and helping colleagues build confidence.

What you'll do

• Support the Branch Manager to oversee daily operations and maintain consistent, member-focused service.
• Coach and guide team members, identify training needs and encourage knowledge sharing.
• Resolve member complaints and complex enquiries with care, accuracy and sound judgement.
• Review operational risks, including high-value transactions, scam concerns and Power of Attorney matters.
• Help ensure security, safety, audit, compliance and documentation requirements are followed.
• Keep the team informed about relevant products, services, processes and operational updates.

What you'll bring

• Previous supervisory or day-to-day team leadership experience.
• Experience in retail banking or financial services.
• Confidence handling complaints and complex member or customer enquiries.
• The ability to recognise operational risks and identify team training needs.
• Clear communication, coaching and organisational skills.
• FSR Tier 2 accreditation, or evidence of previous accreditation and willingness to complete any required accreditation process.

Nice to have

• Experience supporting safety, security, audit or operational control processes.
• Intermediate Microsoft Office skills and accurate data-entry capability.
• Experience supporting change or procedural improvement within a branch environment.

Why TMBL

At TMBL, you'll have the opportunity to combine member advocacy with practical branch leadership. Your judgement, care and coaching will help members feel supported while enabling the team to deliver accurate, compliant and reliable service.

About TMBL

Teachers Mutual Bank Limited is one of Australia's largest mutual banks.

For 60 years, we've been helping Australians achieve their financial goals while staying true to our purpose: banking for good.

As a 100% member-owned bank, our profits are reinvested to benefit our members, communities and the causes that matter most. Our commitment to social and environmental impact is embedded in everything we do - from the products and services we offer to the way we support our people and communities.

We're proud to be a Certified B Corp, reflecting our commitment to high standards of social and environmental performance, transparency and accountability.

Across our five retail brands, we support more than 280,000 members, including many working in education, emergency services and healthcare — people who make a difference in communities every day.

When you join our bank, you'll become part of a values-led organisation where passion, excellence, growth and sustainability guide the way we work. Together, we're creating an inclusive culture, delivering great member experiences, and proving that banking can be a force for good.

Teachers Mutual Bank Ltd may conduct a background or reference check (or both) as part of the recruitment process. By applying you agree to cooperate fully in those procedures and understand that an offer is subject to the satisfactory outcome of those checks, at the discretion of Teachers Mutual Bank Ltd.