Branch Operations & Member Service Lead

Teachers Mutual Bank Limited; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Permanent full-time role based at Penr

70-hour fortnight with a monthlyRoster

Coaching and leadership development

Meaningful work supporting members

Job summary

Teachers Mutual Bank Limited is seeking a Branch Lead to support the Branch Manager in Penrith, NSW. The role combines hands-on member service with coaching, risk awareness and practical leadership in a purpose-led banking environment.

The Branch Lead will help the team respond to member needs, manage risk, and ensure smooth day-to-day operations, while providing day-to-day guidance without direct reports. A permanent full-time role with a rostered day off is offered.

Qualifications

• Previous supervisory or day-to-day team leadership experience.
• Experience in retail banking or financial services.
• FSR Tier 2 accreditation, or evidence of previous accreditation and willingness to complete any required accreditation process.

Responsibilities

• Support the Branch Manager to oversee daily operations and maintain consistent, member-focused service.
• Coach and guide team members, identify training needs and encourage knowledge sharing.
• Resolve member complaints and complex enquiries with care, accuracy and sound judgement.
• Review operational risks, including high-value transactions, scam concerns and Power of Attorney matters.
• Help ensure security, safety, audit, compliance and documentation requirements are followed.
• Keep the team informed about relevant products, services, processes and operational updates.

Skills

Supervisory experience

Retail banking

Complaint handling

Communication

Coaching & training

Tools

Microsoft Office

Job description

Teachers Mutual Bank Limited is seeking a Branch Lead to support the Branch Manager in Penrith, NSW. The role combines hands-on member service with coaching, risk awareness and practical leadership in a purpose-led banking environment.

The Branch Lead will help the team respond to member needs, manage risk, and ensure smooth day-to-day operations, while providing day-to-day guidance without direct reports. A permanent full-time role with a rostered day off is offered.