Branch Growth & Customer Experience Leader

HCF Corporation; Sydney; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Flexible working arrangements

50% subsidy on HCF hospital and/or

Family-friendly certified employer

18 weeks of parental leave

Mental health and wellbeing programs

Discounts on HCF products and Fitness-

Job summary

HCF is seeking a Branch Manager for our Bondi branch in Sydney to lead a busy team and drive growth in member services. You will plan, direct and control branch operations, focusing on acquiring and servicing members during branch visits and external activities.

The role includes coaching staff, managing budgets, and meeting acquisition goals. You may work occasional Saturdays at other local branches with additional pay.

Qualifications

• Demonstrated experience in leading, motivating, and developing employees.
• Ability to adapt positively to frequently changing work practices and needs.
• Ability to meet individual/team and departmental deadlines.
• Positive and motivated personality with the ability to relate to people at all levels.

Responsibilities

• Develop membership growth strategies to achieve Health Insurance, Life Insurance and Overseas insurance product sales budgets.
• Engage in external acquisition-focused activities, including local area marketing and corporate client activities.
• Drive first point resolution to member enquiries and resolve member complaints to satisfaction.
• Ensure branch resourcing aligns with member servicing requirements and deliver high customer service levels.
• Develop and maintain a highly engaged team, providing regular feedback and coaching.
• Manage branch operations within the expense budget and ensure adherence to policies and procedures.
• Propose improvements to sales, workflow, or distribution.

Skills

Leadership

Customer service

Coaching

Team Development

External business relations

MS Office

Tools

MS Office

Outlook

Teams

Job description

HCF is seeking a Branch Manager for our Bondi branch in Sydney to lead a busy team and drive growth in member services. You will plan, direct and control branch operations, focusing on acquiring and servicing members during branch visits and external activities.

The role includes coaching staff, managing budgets, and meeting acquisition goals. You may work occasional Saturdays at other local branches with additional pay.