Branch Manager - Bondi

HCF; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible leave days

Family & Friends day

Parental leave (18 weeks)

Wellbeing programs

Insurance product discounts (Life/Over

Discounts on Fitness First gyms

Job summary

HCF invites applications for a Branch Manager at our Bondi Branch. You will lead a high-performing team to deliver exceptional member service, drive growth in health, life and overseas insurance, and manage branch operations within budget.

The role may require occasional Saturday shifts at other local branches with extra pay. The role is a fixed-term contract through January 2028, with one-week training at our Sydney Head Office and ongoing coaching to support your transition and success in this

Qualifications

• Experience leading teams to achieve sales goals
• Proven ability to manage branch operations and budgets
• Strong customer service and product knowledge
• Ability to work occasional Saturdays and across local branches

Responsibilities

• Develop membership growth strategies across Health, Life and Overseas Insurance products
• Lead external activities for acquisition and partnerships
• Drive first point resolution for member inquiries and complaints
• Ensure branch staffing aligns with customer service needs and budget
• Coach and develop branch staff with regular feedback
• Oversee branch operations within budget and policy framework
• Propose improvements to sales, workflow or distribution

Skills

Leadership

Coaching

Customer Service

Sales & Growth

Budgeting

Staff Development

Stakeholder Engagement

MS Office

Tools

CRM software

Outlook

Teams

Job description

Lead, inspire, and drive growth as a Branch Manager at HCF in our busy Bondi Branch. Join us in enhancing customer experiences and achieving excellence in member services

About the Role

As a Branch Manager at HCF, you will be responsible for planning, directing, and controlling the business development of the branch. Your focus will be on acquiring and servicing all members who visit the branch, as well as during external activities and events.

You will develop, coach, and lead branch staff in customer service, product knowledge, and acquisition skills. Additionally, you will manage customer service, branch operating systems, administration, and business quality to agreed levels, while exceeding acquisition goals and operating within the expense budget.

You may also be required to work occasional Saturday shifts at other local branches in the region, with additional pay provided for these shifts.

Please note this is a maximum term contract until January 2028.

Training

Please note there will be one week of training in our Head Office in Sydney CBD (commencing 19th October). This training has been designed to help support you and your transition into this role. You will also be provided with consistent, ongoing coaching and support to help you succeed and build confidence.

Flexibility

We offer one Family & Friends day and 3 additional flexible leave days each year, giving you more freedom to recharge, manage personal commitments, and maintain a healthy work-life balance.

Responsibilities

• Develop membership growth strategies to achieve Health Insurance, Life Insurance and Overseas insurance product sales budgets
• Engage in external acquisition-focused activities, including local area marketing and corporate client activities.
• Drive first point resolution to member enquiries and resolve member complaints to satisfaction.
• Ensure branch resourcing aligns with member servicing requirements and deliver high customer service levels.
• Develop and maintain a highly engaged team, providing regular feedback and coaching.
• Manage branch operations within the expense budget and ensure adherence to policies and procedures.
• Propose improvements to sales, workflow, or distribution.

About You

• Ability to adapt positively to frequently changing work practices and needs.
• Demonstrated experience in leading, motivating, and developing employees.
• Ability to meet individual/team and departmental deadlines.
• Positive and motivated personality with the ability to relate to people at all levels.
• Intermediate to advanced computer skills (MS Office, Outlook, Teams).
• Ability to work in a team environment and exercise developed judgment when solving problems.
• Ability to remain calm under pressure and perform tasks on a timely basis with minimal supervision.
• Mindset of running the branch like your own business.
• Build and maintain strong relationships with local businesses, community groups, and key stakeholders to grow HCF’s profile and generate new opportunities.

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia's largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Purpose-driven passion

We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance

We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best.

Our offerings include:

• Flexible working arrangements
• 50% subsidy on HCF hospital and/or extras cover
• Family-friendly certified employer
• 18 weeks of parental leave for all new parents
• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
• Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity

We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth

We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.