Customer Banking Specialist - Lane Cove

Commonwealth Bank; Lane Cove; On-site; AUD 45,000 - 60,000; Part time

Job summary

Commonwealth Bank in Lane Cove is seeking a Customer Banking Specialist to join our Retail Banking Services team on a part-time 30-hour roster.

You will engage with customers to understand banking needs, assist with Home Loans, Business Banking and Financial Advice, and guide them through our digital options. You’ll maintain accounts, process enquiries, and help deliver a seamless in-branch experience.

Qualifications

• Experience in customer service, preferably in financial services, retail, or hospitality.
• Ability to explain financial terms clearly to customers.
• Strong communication and interpersonal skills with a customer-centric approach.
• Aims to build a career with CommBank and support financial wellbeing.

Responsibilities

• Engage with customers to understand banking needs and advise on Home Loans and other products.
• Process enquiries, account maintenance, and credit product applications.
• Demonstrate in-branch technology and digital banking options.
• Uphold processes and drive responsible risk culture.

Skills

Customer Service

Communication

Financial Terms Clarity

Problem Solving

Integrity

Teamwork

Job description

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster

Part Time Roster (30 hours per week):

• Monday:9.30am - 4.00pm
• Tuesday:9.30am - 4.00pm
• Thursday:9.30am - 4.00pm
• Friday:9.30am - 4.00pm

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in our Lane Cove Branch, you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We’re interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us, you’ll help customers make the right financial decisions and achieve their dreams.

At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

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