Branch Banking: Customer Experience Advisor

NAB; Bundaberg; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Career development programs

NAB Colleague Benefits

Discounts on banking products

Job summary

NAB in Gladstone is seeking a Branch Customer Advisor to deliver a seamless, customer‑centred banking experience. You’ll be the first point of contact, helping customers open accounts, explore unsecured lending and transactions, and promote Smarter Banking options for simple, secure self‑service.

Join a team focused on inclusion, accuracy, and quality service. Training weeks may require full‑time availability while you start your career with NAB, enjoying tailored development and staff benefits.

Qualifications

• Passion for delivering quality customer experiences.
• Strong communication and interpersonal skills.
• Attention to detail to ensure accurate transactions.

Responsibilities

• Support NAB’s Gladstone branch as the first point of contact for customers.
• Identify suitable products and services (accounts, unsecured lending, transactions).
• Demonstrate Smarter Banking options for simple, secure self-service.

Skills

Customer service

Communication

Attention to detail

Team player

Job description

NAB in Gladstone is seeking a Branch Customer Advisor to deliver a seamless, customer‑centred banking experience. You’ll be the first point of contact, helping customers open accounts, explore unsecured lending and transactions, and promote Smarter Banking options for simple, secure self‑service.

Join a team focused on inclusion, accuracy, and quality service. Training weeks may require full‑time availability while you start your career with NAB, enjoying tailored development and staff benefits.