Branch Administrator

Wormald; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Attractive remuneration

Friendly and supportive team

Job summary

Wormald is seeking a reliable Branch Administrator to join our Sydney team at Homebush West. You will support service operations by raising calls, allocating technicians, invoicing, and maintaining accurate records.

A strong customer-service focus and proficiency in MS Office are essential. You will collaborate with field staff and external clients, build solid stakeholder relationships, and help ensure smooth operation of daily activities in a fast-paced environment.

Qualifications

• This role requires strong organisational skills with the ability to multi-task and meet deadlines.
• Experience using MS Office and Excel is essential for day-to-day tasks.
• Familiarity with SAP and Pronto ERP systems is highly desirable.

Responsibilities

• Raising service calls and allocating technicians.
• Closing out work dockets and invoicing as required.
• Developing and fostering relationships with stakeholders.
• Acting as a conduit between field staff and external clients including subcontractors.
• Maintaining accurate records in CRM/ERP systems.
• Providing quotations and standardised pricing when required.

Skills

Organisational skills

Multi-tasking

Attention to detail

Time management

Written and verbal communication

Microsoft Office

Excel

CRM familiarity

Customer service

Tools

SAP

Pronto ERP

Sales/Pronto CRM

Job description

Wormald is seeking a reliable and motivated Branch Administrator to join our friendly team based in Homebush West.

• Attractive remuneration
• Join a friendly and supportive team
• Iconic Fire Protection Company with a national footprint

About the Company

Wormald have been designing, installing and servicing fire protection systems since 1889 and are a leading provider of fire protection solutions with an enviable reputation and firmly established brand. Wormald provides specialist fire protection applications, products, service and installation across the building and construction, mining and marine sectors.

About the Role

A great opportunity exists fora reliable and enthusiastic individual with a ‘can-do’ attitude to join our Sydney team as a Branch Administrator.

Your primary duties will include, but are not limited to: –

• Raising service calls and allocating technicians
• Closing out work dockets
• Invoicing
• Developing and fostering close business relationships with all stakeholders
• Acting as the conduit between field-based staff and external clients including subcontractors
• Developing a sound knowledge and understanding of company processes to ensure clear and concise information is conveyed
• Maintaining accurate record management into the Sales/Pronto CRM system
• Providing quotations and company standardised pricing, when required

Previous experience working closely with internal and external stakeholders, including business customers is a must. You will be technologically savvy, open to working with new systems/technology whilst demonstrating a history of meeting customer requirements in a fast-paced environment.

We require someone who possesses the following qualities:

• Self-starter with exceptional organisational skills
• Ability to multi-task
• Attention to detail is a must
• Ability to achieve deadlines with excellent time management skills
• Strong focus on delivering customer service excellence
• High level of written and verbal communication skills
• Proficient in Microsoft Office (good understanding of Excel is essential)
• SAP is highly desirable
• Pronto (or other ERP’s) is desirable

This is a great opportunity for a motivated individual to utilise their people-centric and highly developed process skills to deliver high quality customer service. In return you will receive competitive remuneration and opportunities to learn and grow for the right person.

Wormald recognises that a diverse workforce is essential to our ongoing business success and encourage applications from women, Indigenous and Torres Strait Islander descent and people from diverse backgrounds.