Branch Administrator: Service & Client Support

Wormald; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Attractive remuneration

Friendly and supportive team

Job summary

Wormald is seeking a reliable Branch Administrator to join our Sydney team at Homebush West. You will support service operations by raising calls, allocating technicians, invoicing, and maintaining accurate records.

A strong customer-service focus and proficiency in MS Office are essential. You will collaborate with field staff and external clients, build solid stakeholder relationships, and help ensure smooth operation of daily activities in a fast-paced environment.

Qualifications

• This role requires strong organisational skills with the ability to multi-task and meet deadlines.
• Experience using MS Office and Excel is essential for day-to-day tasks.
• Familiarity with SAP and Pronto ERP systems is highly desirable.

Responsibilities

• Raising service calls and allocating technicians.
• Closing out work dockets and invoicing as required.
• Developing and fostering relationships with stakeholders.
• Acting as a conduit between field staff and external clients including subcontractors.
• Maintaining accurate records in CRM/ERP systems.
• Providing quotations and standardised pricing when required.

Skills

Organisational skills

Multi-tasking

Attention to detail

Time management

Written and verbal communication

Microsoft Office

Excel

CRM familiarity

Customer service

Tools

SAP

Pronto ERP

Sales/Pronto CRM

Job description

Wormald is seeking a reliable Branch Administrator to join our Sydney team at Homebush West. You will support service operations by raising calls, allocating technicians, invoicing, and maintaining accurate records.

A strong customer-service focus and proficiency in MS Office are essential. You will collaborate with field staff and external clients, build solid stakeholder relationships, and help ensure smooth operation of daily activities in a fast-paced environment.