Administration Officer

Wormald; Albury City; Sur place; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Competitive remuneration

Career advancement opportunities

Résumé du poste

Wormald is seeking an Administration Officer to join the Albury team. You will support the Service/Sales group, coordinate with field supervisors, technicians, clients and subcontractors to ensure smooth service delivery.

The role requires extensive administration and customer service experience, with strong MS Office skills and familiarity with CRM systems (Pronto preferred). A can-do attitude and reliability are essential.

Qualifications

• Experience in administration/sales/customer service within fast-paced environments.
• Comfortable coordinating with field staff, clients and subcontractors.
• Proven ability to provide high-quality customer service and timely responses.

Responsabilités

• Provide primary admin support to field-based staff and service team.
• Handle client inquiries in person, by phone and email.
• Process service calls, quotes, PO requests and reports.

Connaissances

Customer service

Administration

Communication

CRM systems

MS Office

Outils

Pronto CRM

MS Office

Description du poste

Join a friendly and supportive local team environment with a national footprint

Compliment your existing skills and grow within our business

About the Company

Wormald have been designing, installing and servicing fire protection systems since 1889 and are a leading provider of fire protection solutions with an enviable reputation and firmly established brand. Wormald provides specialist fire protection applications, products, service and installation across the building and construction, mining and marine sectors.

About the Role

A great opportunity exists foran enthusiastic and energetic individual with a ‘can-do’ attitude to join our Albury team as an Administration Officer. This role is also a pivotal support to our Service/Sales team, to ensure the seamless delivery of high-quality interaction with our clients.

You will use your extensive administration/sales/customer service experience, ideally obtained in the building services industry, to provide an efficient and high level of customer service delivery. You will work directly with field supervisors, technicians, clients and subcontractors to coordinate our client and business needs.

Your primary duties will include, but are not limited to:-

Primary support for field-based staff.

Assisting with client enquiries in person, over the phone and via email.

Using established company systems and processes to complete routine administrative tasks.

Receiving, raising and following-up on service calls.

Preparing documentation, service docket pricing, purchase orders and reports.

Ensuring accurate and timely record management.

Providing quotations and support to clients.

Previous experience working closely with internal and external stakeholders, including business customers is a must. You will be technologically savvy, open to working with new systems/technology whilst demonstrating a history of meeting customer requirements in a fast paced and dynamic environment.

We require someone who possesses the following qualities:

Reliable and motivated.

Outstanding communication skills across multiple channels.

Strong ability across MS suite and experience using CRM systems (Pronto - highly regarded)

Accountability, detail orientated and ability to manage own workload.

Ability to obtain relevant clearances required for the role.

A focus on team success through individual achievement.

This is an outstanding opportunity for a motivated individual to utilise their people-centric skills and deliver high quality customer service to our stakeholders. In return you will receive competitive remuneration with great career advancement opportunities for the right person.

Wormald recognises that a diverse workforce is essential to our ongoing business success and encourage applications from women, Indigenous and Torres Strait Islander descent and people from diverse backgrounds.

Only shortlisted candidates will be contacted.