Boutique Manager | Warringah Mall

Honey Birdette; Northern Beaches; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Generous Retail Incentive Programs

Overseas trip opportunities

15K shopping spree incentives

Product discounts

Job summary

Honey Birdette is seeking a Boutique Manager on the Northern Beaches in NSW, Australia. You will lead a team, drive sales and customer experience, and coach staff to deliver exceptional service and brand standards.

The role focuses on storytelling, empathy, and empowering the team to achieve high commercial results. Reporting to the Area Manager, you’ll cultivate a vibrant, guest-centric environment, manage shifts and store operations, and contribute to Honey Birdette’s premium image across

Qualifications

• At least 2 years’ experience in retail or hospitality.
• Exceptional communication and ability to deliver electrifying customer experiences.
• Self-motivated and passionate about developing the team and driving success.
• Lead with empathy, compassion and open-minded approach.
• Strong focus on store performance and Honey Birdette brand alignment.
• Confident communicator able to manage expectations and resolve conflicts.

Responsibilities

• Drive and achieve sales and KPI targets across the Boutique.
• Raise customer engagement and satisfaction.
• Empower honeys' needs and guide exploration positively.
• Lead, coach, and provide feedback to the honey team.

Skills

Retail leadership

Customer experience

Team development

Empathy & communication

Conflict management

Store operations

Job description

Bold, innovative and just a tad naughtier than you would expect, Honey Birdette are looking for a captivating leader to join our Hive!

About Honey B

Honey Birdette was created by women for women, to offer an experience unlike any other lingerie retailer. We are a luxury lifestyle brand offering high-end lingerie and premium bedroom accessories. Bold, innovative and a little naughtier than you would expect, Honey Birdette has quickly become the most talked about lingerie brands. We inspire, create curiosity, and empower women through their beauty and confidence.

The Role

As the Boutique Manager, you will be empowering, enchanting and storytelling focused to lead your team of honeys towards achieving high commercial outcomes, guide best practice customer service, and encouraging of each honey’s individual characteristics.

To be successful in this role, you will possess the ability to be an exceptional communicator, knowledgeable on all the tips & tricks to build your team into a confident collaborative hive and drive positive red-carpet experiences for all honeys (and/or their partners) visiting Honey Birdette - ensuring they never fall short of product to fulfil their honey b needs. xx

This role reports into the respective Area Manager.

Key Responsibilities

• Driving and achieving sales and KPI targets across your Boutique.
• Raising customer engagement & satisfaction.
• Empowering and encouraging of honeys needs and guiding their exploration in a positive note.
• Leading, coaching and providing feedback to honey team.

Your Sweet Spots (About You)

• At least 2-years’ experience in retail or hospitality environment
• Exceptional communication and an aching for providing an electrifying customer experience.
• Self-motivated and passionate about your team’s development and setting them up for success.
• Lead with empathy, compassion and are open-minded.
• Highly driven about the store success and passionate about the Honey B brand.
• Doesn’t shy away from conflict, is resilient, and able to manage expectations.
• Able to advise and direct communication with confidence.

Honey Benefits

• Generous Retail Incentive Programs: Fancy a pair of Louboutins? How about an overseas trip? Or maybe a share in 15K worth of a shopping spree for you and your winning boutique!
• Winner - Australian Fashion Industry Awards 2026 "Best Place to Work"!
• A playful and empowering work environment
• Global Australian organisation | find us in AUS, UK, & USA
• Career progression and on-going training opportunities
• Opportunity to participate in initiatives that can lead to incentives like money to spend on product, all the way through to overseas trips (yes honey, you read that right xx)
• Generous Product Discounts

We love you just the way you are, honey xx

Honey Birdette is an equal opportunity employer. Here at HB we value honeys of all shapes, sizes, ethnicities, and orientations - at the end of the day, we’re all lovers. If you’ve been longing for a workplace that’s fuelled by self-empowerment & self-love,

We can’t wait to meet you, honey .xx

* All applicants must be 18 years old to apply.

* This role requires willingness to work shifts in alignment with a retail environment