Boutique Manager | Macquarie

Honey Birdette; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Retail incentive programs

Overseas trips

15K shopping spree

Product discounts

Career progression

Job summary

Honey Birdette, Sydney, is seeking a Boutique Manager to lead a team in delivering exceptional customer experiences and driving strong commercial results. You will coach staff, manage daily operations, and ensure brand standards across the boutique.

Reporting to the Area Manager, you will foster a collaborative hive, inspire performance, and ensure a high-energy, customer-first environment that aligns with Honey Birdette’s luxury brand values.

Qualifications

• At least 2 years’ experience in retail or hospitality environments.
• Exceptional communication and delivering electrifying customer experiences.
• Self-motivated and passionate about developing the team for success.
• Lead with empathy, compassion and open-mindedness.
• Highly driven about store success and brand passion.
• Comfortable managing expectations and resolving conflicts.

Responsibilities

• Drive and achieve sales and KPI targets across the Boutique.
• Raise customer engagement and satisfaction.
• Empower and guide honeys’ needs and exploration in a positive manner.
• Lead, coach and provide feedback to the honey team.

Skills

Retail experience

Excellent communication

Team development

Empathetic leadership

Store performance driven

Conflict management

Job description

Bold, innovative and just a tad naughtier than you would expect, Honey Birdette are looking for a captivating leader to join our Hive!

About Honey B

Honey Birdette was created by women for women, to offer an experience unlike any other lingerie retailer. We are a luxury lifestyle brand offering high-end lingerie and premium bedroom accessories. Bold, innovative and a little naughtier than you would expect, Honey Birdette has quickly become the most talked about lingerie brands. We inspire, create curiosity, and empower women through their beauty and confidence.

The Role

As the Boutique Manager, you will be empowering, enchanting and storytelling focused to lead your team of honeys towards achieving high commercial outcomes, guide best practice customer service, and encouraging of each honey’s individual characteristics.

To be successful in this role, you will possess the ability to be an exceptional communicator, knowledgeable on all the tips & tricks to build your team into a confident collaborative hive and drive positive red-carpet experiences for all honeys (and/or their partners) visiting Honey Birdette - ensuring they never fall short of product to fulfil their honey b needs. xx

This role reports into the respective Area Manager.

Key Responsibilities

• Driving and achieving sales and KPI targets across your Boutique.
• Raising customer engagement & satisfaction.
• Empowering and encouraging of honeys needs and guiding their exploration in a positive note.
• Leading, coaching and providing feedback to honey team.

Your Sweet Spots

(About You)

• At least 2-years’ experience in retail or hospitality environment
• Exceptional communication and an aching for providing an electrifying customer experience.
• Self-motivated and passionate about your team’s development and setting them up for success.
• Lead with empathy, compassion and are open-minded.
• Highly driven about the store success and passionate about the Honey B brand.
• Doesn’t shy away from conflict, is resilient, and able to manage expectations.
• Able to advise and direct communication with confidence.

Honey Benefits

• Generous Retail Incentive Programs: Fancy a pair of Louboutins? How about an overseas trip? Or maybe a share in 15K worth of a shopping spree for you and your winning boutique!
• Winner - Australian Fashion Industry Awards 2026 "Best Place to Work"!
• A playful and empowering work environment
• Global Australian organisation | find us in AUS, UK, & USA
• Career progression and on-going training opportunities
• Opportunity to participate in initiatives that can lead to incentives like money to spend on product, all the way through to overseas trips (yes honey, you read that right xx)
• Generous Product Discounts

We love you just the way you are, honey xx

Honey Birdette is an equal opportunity employer. Here at HB we value honeys of all shapes, sizes, ethnicities, and orientations - at the end of the day, we’re all lovers.

• All applicants must be 18 years old to apply.
• This role requires willingness to work shifts in alignment with a retail environment