Boutique Assistant Manager- Flagship Pitt Street (Sydney, Nsw, Au, 2000)

Nestle SA; Sydney; Presencial; AUD 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Coffee perks

Staff discounts

Uniform provided

Bonus incentives

Training & mentoring

Parental leave

Employee wellbeing

Descripción de la vacante

Nestle SA's Nespresso brand is seeking an Assistant Boutique Manager for the Pitt Street flagship. This full-time role (32/44 hour week) involves leading a frontline team, delivering exceptional guest experiences, and driving boutique performance.

You will coach staff, manage operations, and leverage product knowledge to engage customers while supporting ongoing training and development. A focus on inclusivity, sustainability, and brand excellence is essential.

Formación

• Experience leading teams in retail or hospitality.
• Proven ability to coach staff and drive service excellence.
• Strong customer focus with coaching and performance improvement skills.

Responsabilidades

• Inspire and energise your team to create unforgettable customer experiences every day.
• Coach and empower staff, fostering a collaborative environment committed to service excellence.
• Drive smooth boutique operations and lead by example in both customer service and efficiency.
• Motivate your team to achieve goals and celebrate wins as a group.
• Engage customers with your coffee passion, expert product knowledge, and high-impact sales skills.
• Ensure all admin and reporting tasks are handled accurately, keeping the boutique on track.

Conocimientos

Leadership

Team motivation

Customer service

Retail/hospitality experience

Descripción del empleo

Assistant Boutique Manager – Pitt Street Flagship At Nespresso, we blend passionate people and exceptional products to create careers that elevate coffee and your everyday. As a certified B Corp, we’re committed to doing business as a force for good. Our culture is built on four We CAN behaviours: Collaboration over Consensus, Courage over Comfort, Speed over Perfection & Learning over Knowledge. Together, We CAN. This role follows a Full-Time (32 hour/44 hour per week) rotating roster with a mix of late-night trading shifts and alternate weekends. What you’ll do:

• Inspire and energise your team to create unforgettable customer experiences every day.
• Coach and empower staff, fostering a collaborative environment committed to service excellence.
• Drive smooth boutique operations and lead by example in both customer service and efficiency.
• Motivate your team to achieve goals and celebrate wins as a group.
• Engage customers with your coffee passion, expert product knowledge, and high-impact sales skills.
• Ensure all admin and reporting tasks are handled accurately, keeping the boutique on track.

Why you’ll love it here:

• Coffee perks: Your own Nespresso machine, monthly coffee credit, and staff discounts.
• Exclusive Access: Get the first taste of new coffee launches and products.
• Quarterly Paid Bonus Incentives.
• Brew in style: Uniform provided.
• Exceptional training & mentoring: Barista fundamentals, coffee knowledge sessions, and continuous development.
• Wellbeing: Access to free and confidential EAP programs for you and your family.
• Paid primary and partner parental leave support.
• Be part of a team that celebrates growth, inclusion, and innovation.
• Focused career growth plan to build your coffee expertise and boutique operations skills.

What we’re looking for:

• Experienced leader with retail or hospitality experience who loves bringing out the best in teams and making customers smile.
• Motivator and coach—energises colleagues, inspires teamwork, and celebrates every win together.
• Ensure smooth boutique operations and deliver excellent service.
• Passionate about making a difference for people and the planet in a B Corp environment.
• Sharp eye for detail, gets things done, and turns every customer’s visit into a memorable coffee experience

• To be considered for this role you must have full working rights within the relevant location.
• Applicants will be required to undergo pre-employment checks, including but not limited to health checks, prior to appointment to this role.

People are at the heart of our success – all 14,000 of them for Nespresso globally. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together.