Boutique Assistant Manager: Elevate Customer Experience

AJE Group; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Generous salary packaging

Employee discounts and staff wardrobes

Training and development programs

Career progression

Contra credit

Employee Assistance Program

Referral incentives

Job summary

Aje Brighton in Melbourne is seeking an Assistant Boutique Manager to lead the team, deliver personalised service and uphold visual merchandising standards in a dynamic fashion store.

You will drive sales, support the Boutique Manager with daily operations, and nurture VIP relationships while adhering to health and safety policies. The role offers growth, staff discounts, training, and a collaborative culture.

Qualifications

• Retail experience preferred; leadership and team mentoring beneficial.
• Strong customer service and product knowledge expected.
• Excellent communication and presentation skills required.

Responsibilities

• Ensure exceptional customer experience through personalised service and product knowledge.
• Lead by example in customer care, sales techniques, visual merchandise standards and staff presentation standards to maximise sales potential.
• Achieve sales targets by converting customers, resolving complaints, and processing payments accurately.
• Support the Boutique Manager with operational management of the boutique – ensuring high standards in health and safety, facilities, policies and procedures, and back-office operations.
• Support the Boutique Manager with increasing the VIP customer base and nurturing relationships with all VIP customers.
• Be aware of market trends and forthcoming customer initiatives.
• Support with developing and mentoring boutique team members, ensuring adherence to company policies and standards.
• Assist in fostering a feedback-rich culture by identifying opportunities for team members to improve performance through feedback and ensuring action plans for performance reviews are managed.

Job description

Aje Brighton in Melbourne is seeking an Assistant Boutique Manager to lead the team, deliver personalised service and uphold visual merchandising standards in a dynamic fashion store.

You will drive sales, support the Boutique Manager with daily operations, and nurture VIP relationships while adhering to health and safety policies. The role offers growth, staff discounts, training, and a collaborative culture.