Border Service Operations Leader – Remote-Eligible

SUEZ; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Flex Week

Flex Day

Flex-Location

Employee Wellbeing

Professional Development

Competitive Benefits

Job summary

SITA is seeking a Senior Manager Service Operations (PSO Borders) to provide leadership and governance for regional/service operations teams, ensuring secure, reliable, and customer-focused border solutions. You will own operational performance, incident management, lifecycle management, stakeholder engagement, and continuous improvement across the Borders portfolio.

The role emphasizes standardization, service quality, and operational excellence, with a focus on driving automation and

Qualifications

• Experience with IT service management practices and frameworks (ITIL).
• Strong leadership and people-management skills for dispersed teams.
• Proven ability to drive continuous improvement in complex service operations.
• Ability to analyse metrics and report to senior stakeholders.
• Experience with change, incident and problem management processes.

Responsibilities

• Lead day-to-day service operations for mission-critical systems 24/7.
• Ensure service levels and operational commitments are met.
• Drive incident management and operational recovery activities.
• Lead geographically dispersed service operations teams and promote accountability.

Skills

ITSM principles

ITIL

Leadership

Cross-functional collaboration

Education

Bachelor's degree

MBA (plus)

Job description

SITA is seeking a Senior Manager Service Operations (PSO Borders) to provide leadership and governance for regional/service operations teams, ensuring secure, reliable, and customer-focused border solutions. You will own operational performance, incident management, lifecycle management, stakeholder engagement, and continuous improvement across the Borders portfolio.

The role emphasizes standardization, service quality, and operational excellence, with a focus on driving automation and