Bike Shop Technician: Service, Repairs & Customer Focus

My Ride Brunswick; Brunswick; On-site; AUD 45,000 - 60,000; Full time

Job summary

My Ride Brunswick in Brunswick, WA, is seeking a hands-on Bike Mechanic to deliver outstanding service and high-quality repairs to the local cycling community. We value attitude and customer service first, with on-the-job training available for the right candidate.

You will work with a friendly team in a busy shop, assisting with repairs, retail sales, and day-to-day workshop tasks. If you bring a proactive mindset, reliability, and a passion for bikes, this role offers an approachable entry

Qualifications

• Hands-on experience in bicycle maintenance, diagnostics, and repairs (ideal)
• Exceptional communication and customer service skills (essential)
• A proactive mindset with a willingness to learn on the job
• Transferable mechanical or retail skills will also be strongly considered
• Willingness to learn and turn up with a proactive, reliable work ethic
• Punctuality and respect for your team's and customers' time
• A tidy, professional approach to yourself and your workspace
• Friendly, clear interaction with customers and team members

Responsibilities

• Warmly greet customers, assess bike issues, and explain repair options clearly
• Liaise directly with customers and suppliers regarding parts and service status
• Assist with retail sales of bicycles, parts, and accessories
• Provide reliable maintenance, adjustments, and repair services across a variety of bikes
• Help keep the workshop clean, organized, and running efficiently
• Assist with opening and closing the store safely when needed
• Stay up-to-date with emerging bicycle technology, e-bike trends, and new product releases
• Assist with basic inventory tracking and stock management

Skills

Bike maintenance

Diagnostics

Customer service

Retail experience

Job description

My Ride Brunswick in Brunswick, WA, is seeking a hands-on Bike Mechanic to deliver outstanding service and high-quality repairs to the local cycling community. We value attitude and customer service first, with on-the-job training available for the right candidate.

You will work with a friendly team in a busy shop, assisting with repairs, retail sales, and day-to-day workshop tasks. If you bring a proactive mindset, reliability, and a passion for bikes, this role offers an approachable entry