Bell Captain

W Hotels; Sydney; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Discounts on hotel rooms

Exclusive Marriott training programs

Discounts on food & beverage

Recognition programs

Birthday leave

Wellbeing programs

Employee Assistance Program

Great Places to Work certification

Job summary

W Sydney is seeking a Part Time Bell Captain to join our Bell Desk team. The role reports to the Chief Concierge or their designate and focuses on leading the Bell team to deliver seamless arrivals and departures for guests.

The position requires strong guest service skills, prior luxury hotel experience, and a passion for delivering the Whatever/Whenever experience. You will coordinate luggage, transportation, and guest interactions in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of experience in Guest Services/Bell Desk.
• 1 year in a supervisory or team lead capacity preferred.
• Previous experience in a luxury/lifestyle hotel is highly desirable.

Responsibilities

• Oversees luggage handling, guest transportation, and personalised service per the brand standards.
• Provides expert local knowledge, anticipates guest needs, and maintains energy and professionalism.
• Oversees daily bell operations and ensures smooth coordination and prompt service delivery.
• Schedules, trains, and supervises team members to cover arrivals, departures, group pulls and VIPs.
• Greet guests, inform them of amenities and hours, and assist with directions and transportation arrangements.
• Assist guests with loading/unloading luggage and with parking procedures; follow up to ensure requests are met.

Skills

Guest services experience

Leadership / supervision

Luxury hotel experience

Education

High school diploma

Job description

Additional Information

Job Number26143615
Job CategoryRooms & Guest Services Operations
Location31 Wheat Road, Sydney New S 2000, Australia VIEW ON MAP
SchedulePart Time
Located Remotely?N
Position Type Non-Management

AUTHENTICALLY YOU

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

CURATING ORIGINALITY TAKES TALENT

W Sydney located at 31 Wheat Road is on the lookout for a Part Time Bell Captain to join our team, reporting to the Chief Concierge or their designate. This integral role is responsible for leading the Bell team ensuring a seamless arrival and departure experience for all guests. Do you thrive in a fast-paced, dynamic environment where no two days are the same? W Sydney is on the lookout for a Bell Captain to join our team, reporting to the Chief Concierge or their designate.

Job Summary

• Oversees the delivery of luggage handling, guest transportation, and personalised service in line with the W brand’s Whatever/Whenever philosophy.
• Provides expert local knowledge, anticipates guest needs, and ensures all interactions are delivered with energy, professionalism, and personality.
• Oversees daily operations of bell services, ensuring smooth coordination and prompt service delivery.
• Schedules, trains, and supervises team members, ensuring full coverage for arrivals, departures, group pulls, and VIPs.
• Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities.
• Open doors and assist guests/visitors entering and leaving property.
• Assist with luggage storage and retrieval.
• Transport guest luggage to and from guest rooms and/or designated bell area.
• Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
• Assist guests with directions.
• Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed.
• Communicate parking procedures to guests/visitors.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.

Job Requirements

• High school diploma or GED equivalent.
• Minimum 2 years of experience in Guest Services, Bell Desk.
• 1 year in a supervisory or team lead capacity preferred.
• Previous experience in a luxury/lifestyle hotel is highly desirable.

Benefits

• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Enjoy your birthday off with birthday leave
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program
• ‘Great Places to Work’ certified

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

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CTA TO LEARN MORE

Visit whotels.com/careers to learn more about our workplace culture and career opportunities.

DIVERSITY AND INCLUSION STATEMENT

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned‑in, up‑for‑anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.