Barossa Valley Hotel Manager - Guest Experience Leader

Sri Gouri Pty Ltd; Tanunda; Presencial; AUD 80.000 - 85.000; Jornada completa

Descripción de la vacante

Sri Gouri Pty Ltd is seeking a dedicated Hotel Manager for The Wine Vine Hotel in Tanunda, South Australia. You will oversee daily hotel operations, manage staff, ensure guest satisfaction, and drive profitable performance across all hotel functions.

Responsibilities include front desk management, housekeeping coordination, OTA channel oversight, pricing, and financial reporting. A hospitality background and strong leadership are essential.

Formación

• Qualifications in Hospitality Management are desirable.
• Experience in hotel or motel operations.
• Strong staff management and leadership capabilities.
• Excellent communication and customer service skills.
• Knowledge of accommodation reservation and property management systems.
• Ability to manage multiple operational responsibilities.
• Good financial management and organisational skills.
• Ability to work independently and make operational decisions.

Responsabilidades

• Plan, organise and coordinate all hotel operations.
• Manage accommodation services, reception and front office activities.
• Oversee reservations, room allocations, check-ins and check-outs.
• Recruit, supervise, train and manage hotel employees.
• Coordinate housekeeping activities and maintain room cleanliness standards.
• Monitor occupancy, room revenue and operational performance.
• Manage online travel agency platforms and reservation systems.
• Develop pricing strategies and manage accommodation rates.
• Respond to customer feedback and resolve guest complaints.
• Arrange property maintenance and ensure facilities are properly maintained.
• Manage purchasing, stock control and operational expenditure.
• Prepare operational reports and maintain accurate business records.
• Ensure compliance with workplace health and safety requirements.
• Identify opportunities to improve customer satisfaction and business performance.
• Oversee OTA channels, including I/O platforms and other booking platforms.
• Manage room rates, pricing strategies and seasonal promotions across all distribution channels.
• Monitor channel performance and resolve inventory or connectivity discrepancies.

Conocimientos

Staff management

Communication

Customer service

Property management systems

Educación

Hospitality management degree

Herramientas

Property Management Systems

Descripción del empleo

Sri Gouri Pty Ltd is seeking a dedicated Hotel Manager for The Wine Vine Hotel in Tanunda, South Australia. You will oversee daily hotel operations, manage staff, ensure guest satisfaction, and drive profitable performance across all hotel functions.

Responsibilities include front desk management, housekeeping coordination, OTA channel oversight, pricing, and financial reporting. A hospitality background and strong leadership are essential.