Barista & Fulfilment Manager

Quest Coffee Roasters; Gold Coast City; On-site; AUD 50,000 - 52,000; Part time

Benefits offered by this job

Bonuses

Penalty Rates

Superannuation

Career progression to Wholesale/Online

Job summary

Quest Coffee Roasters in Burleigh Heads on the Gold Coast is seeking a Barista & Fulfilment Manager to join our team. The role blends hands-on coffee preparation with logistics, customer service, and wholesale/order fulfilment.

You will manage barista duties, handle online and wholesale orders, maintain quality, educate customers about beans and origins, and drive growth into wholesale/online channels. The position offers progression opportunities and a casual with view to full-time arrangement.

Qualifications

• 3+ years of Barista experience.
• Strong computing skills, including Excel/Google Sheets.
• 2+ years in account management or sales.
• Strong knowledge of coffee beans, origins and brewing.
• Strong listening and verbal communication skills.
• Understanding of Food Health & Safety.

Responsibilities

• Barista duties including preparing beverages, food items, and serving customers.
• Maintain strict quality control for drinks and bean prep.
• Engage customers with friendly conversations and personalised recommendations.
• Educate customers about bean origins and roast nuances.
• Promote and sell coffees and brewing equipment.
• Coordinate wholesale, online and internal orders with invoicing and packing.
• Provide wholesale/online customer support and troubleshooting.
• Handle wholesale/online deliveries and in-person check-ins on Gold Coast.
• Perform stocktakes, restock and manage inventory.
• Maintain a clean, safe, hygienic work environment.

Skills

Barista

Excel / Sheets

Account management

Coffee beans & origins

Communication

Food Safety

Education

Hospitality Certification II

Tools

Xero

Job description

We are Quest Coffee Roasters, a long established espresso bar and organic coffee roastery with a loyal community following in Burleigh Heads and the Gold Coast. We sell coffee beans and products in store, online, and wholesale. We are known for our top quality coffee, focus on sustainable supply, and friendly customer service. We supply wholesale customers with coffee beans, tea, and cafe supplies in Queensland and NSW.

We are looking for a Barista & Fulfilment Manager to join our team!

Position:Barista & Fulfilment Manager
Hours:38-42 hours / week (Casual with consideration for full time)
Schedule:Between 5:30am and 3pm
Rate:Casual: $36.00 to $38.00 / hr + Super, Bonuses, and Penalty Rates
Location:Burleigh Heads, Gold Coast, QLD
Opportunity: progression to Wholesale / Online manager

RESPONSIBILITIES

• Barista responsibilities, including expertly preparing and serving a variety of beverages, food items, and providing exceptional customer service.
• Maintaining strictquality control standards for all drinks and coffee bean preparation.
• Welcoming and engaging customers with friendly conversation, and actively determining their coffee preferences and needs to provide personalised recommendations.
• Educating customers about the characteristics of different coffee beans, their origins, and the nuances of various roasts.
• Activelypromoting and selling coffees, as well as coffee brewing equipment, by effectively communicating the unique attributes and benefits of each product.
• Order fulfilment - Coordinate wholesale, online and internal orders, including invoicing, packing, labelling and arranging dispatch or delivery accurately and on time.
• Customer support for wholesale and online customers, including product advice, troubleshooting, and helping answer general questions.
• Wholesale and Online Order deliveries, and in person check-in with customers in Gold Coast from time to time.
• Inventory stocktake, restock, and ordering to ensure sufficient supply for online and wholesale orders.
• Maintaining aclean, safe, and hygienic work environment that adheres to organisation standards and follows sanitation regulations to prioritise the well-being of both staff and customers.

PROFESSIONAL REQUIREMENTS

• 3 or more years of recent experience as a Barista.
• Strong computing skills, including excel / google sheets.
• 2 or more years of experience in an account management or sales role.
• Strong knowledge of coffee beans, origins, and brewing techniques.
• Strong listening and verbal communication skills.
• A strong understanding of Food Health & Safety.

NICE TO HAVE

• Certification II or more in Hospitality.
• Coffee roastery experience.
• Marketing or photography experience.
• Programming experience.
• Xero.
• Food handling / Cookery experience.

PERSONAL REQUIREMENTS

• Australian citizen or resident with an appropriate visa to work in Australia. Note: This role is not suitable for Working Holiday VISA holders.
• Availability 5 days - Mon to Wed + Fri & Sat, or Mon to Fri.
• Loves coffee and tea
• Ability to work independently, and delegate tasks when needed
• Self motivated
• Own car with capacity to make deliveries.

PERSONAL QUALITIES

• You strive for open and honest communication with respect for others
• Professional demeanour and a desire to exceed expectations
• Strong customer focus and empathy
• Desire to learn
• You are reliable, punctual, and organised
• You like getting things done and care about how they get done
• You are proactive and self-directed, identifying issues and opportunities ahead of time
• You strive for achievement and making a difference