Barista/Bakery customer service assistant

Boatshed Market; Western Australia; On-site; AUD 30,000 - 39,000; Part time

Job summary

Boatshed Market in Cottesloe is seeking a Barista/Bakery customer service assistant for a casual, on-site role. You will be the friendly face of the café, preparing quality beverages and assisting with bakery offerings, while delivering exceptional service.

The role emphasizes cafe operations, customer engagement, and maintaining cleanliness and food safety standards in a vibrant community hub.

Qualifications

• Prior experience in café, restaurant or customer service is highly desirable.
• Barista experience or formal coffee-making qualifications are preferred.
• Strong communication and interpersonal skills with diverse customers.
• Attention to detail and high standards of food safety and hygiene.
• Ability to work efficiently during busy periods while staying calm and organized.
• Basic numeracy and familiarity with point-of-sale systems or willingness to learn.
• Team-oriented approach and flexibility to casual shift patterns.

Responsibilities

• Preparing and serving espresso-based coffees, teas and other beverages.
• Operating espresso machines and café equipment with care.
• Providing knowledgeable recommendations about coffee, tea and bakery items.
• Maintaining a clean, hygienic work environment per food safety standards.
• Processing customer orders and payments using POS systems.
• Assisting with display, handling and sale of fresh bakery items.
• Engaging with customers to build rapport and encourage repeat business.
• Restocking supplies and maintaining stock levels during shifts.
• Supporting the team to ensure smooth operations during peak and quiet times.

Skills

Customer service

Barista experience

Communication

Interpersonal skills

Numeracy

POS systems

Teamwork

Food safety

Job description

Barista/Bakery customer service assistant

We are seeking a Barista/Bakery customer service assistant to join the team at Boatshed Market in Cottesloe. This is a casual position offering flexible working arrangements to suit your lifestyle. As a Barista/Bakery customer service assistant, you will be the friendly face of our café and bakery operation, delivering exceptional customer service while preparing quality beverages and assisting with bakery offerings. This role is central to creating a welcoming atmosphere and ensuring our customers have a memorable experience at Boatshed Market, located in the heart of Cottesloe WA 6011.

What you'll be doing

Preparing and serving high-quality espresso-based coffees, teas and other hot and cold beverages

Operating espresso machines and other café equipment with care and proficiency

Providing knowledgeable recommendations to customers about our coffee, tea and bakery selections

Maintaining a clean and hygienic work environment in accordance with food safety standards

Processing customer orders and payments accurately using point-of-sale systems

Assisting with the display, handling and sale of fresh bakery items

Engaging with customers in a friendly and professional manner to build rapport and encourage repeat business

Restocking supplies and ensuring adequate stock levels throughout shifts

Supporting the broader team to maintain smooth operations during peak and quiet periods

What we’re looking for

Prior experience working in a café, restaurant or customer service environment is highly desirable

Barista experience or formal coffee-making qualifications are preferred

Strong communication and interpersonal skills with the ability to engage positively with diverse customers

Attention to detail and commitment to maintaining high standards of food safety and hygiene

Ability to work efficiently during busy periods whilst remaining calm and organised

A genuine passion for quality beverages and bakery products

Flexibility and reliability, with the ability to adapt to casual shift patterns

Basic numeracy skills and familiarity with point-of-sale systems or willingness to learn

Team-oriented approach with a willingness to support colleagues

What we offer

Boatshed Market offers a dynamic and friendly work environment where your contribution is valued. As a casual member of our team, you will enjoy flexible scheduling that works around your commitments. We provide a welcoming workplace culture, the opportunity to develop your barista and customer service skills, and a chance to be part of a vibrant community hub in Cottesloe. We are committed to supporting our team members and creating an inclusive workplace where everyone can thrive.

About us

Boatshed Market is a beloved destination in Cottesloe, bringing together quality food, beverages and community spirit. We pride ourselves on offering customers a warm, welcoming space to enjoy exceptional coffee, fresh bakery items and quality service. Our mission is to create memorable experiences for every visitor whilst supporting local producers and fostering a sense of community. We are dedicated to maintaining high standards in everything we do and to nurturing a workplace where our team feels valued and motivated.