Bar Supervisor

Waymark Hotels; Gold Coast City; On-site; AUD 34,000 - 48,000; Part time

Job summary

The Balcony at Coolangatta, part of Waymark Hotels, is seeking a casual Bar Supervisor to lead our busy bar during live entertainment. You will oversee daily bar operations, support events, and ensure exceptional customer service in a coastal, high-energy setting.

Ideal candidates have hospitality experience, a passion for live music, and RSA, RSG, Approved Manager's License, and RMLV certifications. Join us for flexible shifts and a vibrant venue atmosphere.

Qualifications

• Hospitality experience in bar or venue management.
• Ability to lead and train a team for consistent service.
• Cocktail making with focus on presentation and consistency.

Responsibilities

• Lead daily bar operations in a fast-paced live music environment, ensuring top-notch service and safety compliance.
• Supervise, train, and motivate bar staff to deliver outstanding customer experiences.
• Support live events, gigs, and promotions to drive sales and enhance the venue experience.
• Oversee stock control, ordering, and reconciliation, and investigate discrepancies.

Skills

Hospitality experience

Team leadership

Cocktail making

RSA certified

RSG

Approved Manager's License

RMLV

Customer service

Problem solving

Tools

POS system

Job description

About Us:

Located above the Coolangatta Hotel, The Balcony is a local favourite for visitors to enjoy great music, great drinks, and ocean views. With a fast-paced lively atmosphere, it's where quality drinks meet live entertainment in an iconic beachfront location. The Balcony delivers the ultimate live music experience in the heart of Coolangatta!

The Role:

We're seeking a casual Bar Supervisor to join our team at The Balcony! We're looking for a team member to work two (2) to three (3) shifts per week in our fast-paced, entertainment venue. Lead bar operations, support events, and help deliver an unforgettable experience in one of the Coast's most iconic live music destinations.

What You'll Do:

• Lead daily bar operations in a fast-paced live music environment, ensuring top-notch service, venue presentation, and compliance with RSA and safety standards.
• Supervise, train, and motivate bar staff to deliver outstanding customer experiences in a high-energy setting.
• Work closely with management to support live events, gigs, and promotions that drive sales and enhance the venue experience.
• Oversee stock control, ordering, and reconciliation, investigating discrepancies to maintain smooth and efficient inventory management.
• Manage cash handling and POS procedures, ensuring accuracy in till reconciliation and financial reporting.
• Handle customer feedback and inquiries professionally, helping build a welcoming and memorable atmosphere for locals and visitors.

What We're Looking For:

• Proven experience in hospitality, food & beverage or bar management.
• A passion and interest in bar services and live music.
• Demonstrated ability to lead and train a team to deliver consistent, high-quality customer service.
• Skilled in cocktail making with a strong focus on presentation and consistency.
• Ability to manage in a fast-paced environment with a proactive and hands-on approach.
• Strong problem-solving skills and a professional approach to handling customer concerns and complaints.
• Current RSA (Responsible Service of Alcohol) certification.
• Current RSG
• Current Approved Manager's License
• Current RMLV