Bar and Gaming Attendants

Federalhospitalitycareers; Wynyard; Hybrid; AUD 42,000 - 56,000; Full time

Benefits offered by this job

Staff Uniform supplied

Free Parking (where available)

Federal Hospitality discounts

Job summary

Hotel Federal on the northwest coast of Tasmania is seeking a customer-focused hospitality team member to greet gaming patrons, assist with food and beverage orders, and deliver exceptional service.

You will handle gaming operations, TAB services, and maintain hygiene standards while supporting the Bistro and Burger Bar, with night and weekend shifts as required. The role offers a supportive environment with uniform provided and opportunities for professional development.

Qualifications

• Cash handling proficiency demonstrated.
• Knowledge of gaming machine regulations and procedures.
• Understanding of food & beverage products and services.

Responsibilities

• Attend to enquiries from gaming patrons.
• Prepare food and beverages.
• Manage and maintain gaming operations and functions.
• Assist patrons with food and beverage orders and general queries.
• Oversee and operate TAB services.
• Maintain cleanliness and uphold hygiene standards across all areas.
• Support food and beverage service in the Bistro and Burger Bar.
• Respond to general enquiries and handle customer complaints professionally.

Skills

Customer service

Cash handling

Education

RSA & RSG certificates

Job description

About the Hotel Federal

A landmark since the early 1900s, Hotel Federal, fondly known as 'The Middle Pub' by locals, is a true gem on the northwest coast. Featuring a gaming lounge with 30 state-of-the-art gaming machines, local entertainment, and a burger bar, it truly stands out as a premier destination for locals, tourists, and passersby.

What you can expect in a day in this role:

In this role, you will be responsible for attending to enquiries from our gaming patrons, preparing food and beverages, and providing exceptional customer service.

Some of your day-to-day duties will include:

• Manage and maintain gaming operations and functions
• Assist patrons with food and beverage orders and general queries
• Oversee and operate TAB services
• Maintain cleanliness and uphold hygiene standards across all areas
• Support food and beverage service in the Bistro and Burger Bar
• Respond to general enquiries and handle customer complaints professionally

What you will bring to the role:

Along with excellent customer service and the ability to take initiative, you will have:

• Demonstrated cash handling proficiency
• Knowledge of all gaming machine regulations, compliance, operations, and procedures
• An understanding of food & beverage products and services
• A professional & mature “can-do” attitude with the ability to work autonomously
• Current Responsible Service of Alcohol Certificate (RSA) and Responsible Service of Gaming Certificate (RSG), or the ability to obtain these certificates
• Ability to work a variety of night and weekend shifts, which may include public holidays.

A successful candidate in this role may be subject to pre-employment and ongoing screening checks.

What you can expect from us

Along with this fantastic role and Federal Hospitality discounts across our hospitality and tourism properties, you will also receive:

• Access to hundreds of discounts across many brands, helping you save on everyday expenses, including phone bills, fuel and groceries, fashion, restaurants, and entertainment
• Supportive work environment with learning and development opportunities
• Staff Uniform supplied
• Free Parking (where available)