Bank Teller | Customer Service Officer - Part Time

Kennedy Reid Pty; Echuca; On-site; AUD 50,000 - 54,000; Part time

Job summary

Kennedy Reid is recruiting a Bank Teller / Customer Service Officer for a part-time position in Echuca, VIC. The role focuses on delivering friendly, professional face-to-face service, handling everyday banking needs and supporting customers with digital banking.

Join a major Australian banking organisation and be part of a collaborative team. Availability for part-time hours and full Australian working rights are required; previous banking experience is advantageous but not essential.

Qualifications

• Experience in customer-facing roles or banking/hospitality is valued.
• Excellent communication and interpersonal skills.
• Friendly, reliable and professional presentation.

Responsibilities

• Provide face-to-face customer service.
• Assist customers with everyday banking enquiries and transactions.
• Process deposits, withdrawals and other transactions accurately.
• Handle cash with high attention to detail.
• Support customers with digital banking services and self-service options.
• Refer banking products and services to the team when appropriate.
• Build positive relationships with customers and colleagues.
• Follow banking procedures, privacy requirements and compliance standards.
• Contribute to a helpful, high-performing branch environment.

Skills

Customer service

Cash handling

Attention to detail

Digital banking

Tools

Computers

Job description

Bank Teller | Customer Service Officer - Part Time

Echuca VIC | $36.81 per hour + super | 19.5 hours per week

About the Opportunity

Kennedy Reid is partnering with one of Australia's leading financial services organisations to recruit a friendly, professional and customer-focused Bank Teller / Customer Service Officer to join their branch team in Echuca.

This is a fantastic opportunity for someone who enjoys working with people, delivering exceptional customer service and building meaningful relationships within the local community. Whether you have previous banking experience or come from a strong retail, hospitality or customer service background, we would love to hear from you!

The Role

As a Bank Teller / Customer Service Officer, you will be the welcoming face of the branch, assisting customers with their everyday banking needs while ensuring a positive and professional experience.

Your key responsibilities will include:

• Providing friendly, efficient and professional face-to-face customer service.
• Assisting customers with everyday banking enquiries and transactions.
• Processing deposits, withdrawals and other financial transactions accurately.
• Handling cash and maintaining a high level of attention to detail.
• Supporting customers with digital banking services and self-service options.
• Identifying customer needs and referring suitable banking products and services to relevant team members.
• Building positive relationships with customers and colleagues.
• Following banking procedures, privacy requirements and compliance standards.
• Contributing to a supportive and high-performing branch environment.

About You

We are looking for someone who is approachable, reliable and genuinely passionate about helping customers.

To be successful, you will ideally have:

• Previous experience in customer service, retail sales, hospitality, banking or a similar customer-facing environment.
• Excellent communication and interpersonal skills.
• A friendly, confident and professional presentation.
• Strong attention to detail and the ability to handle transactions accurately.
• Experience handling cash or processing payments (highly regarded).
• Confidence using computers and learning new systems.
• A proactive attitude and willingness to assist customers.
• The ability to work collaboratively in a team environment.
• Availability to work part-time hours within branch operating requirements.
• Full Australian working rights.

Previous banking experience is advantageous but not essential. We encourage applications from candidates with strong retail, customer service or cash-handling backgrounds who are looking to develop their careers in financial services.

What's on Offer?

• Competitive hourly rate of $36.81 + superannuation.
• Part-time opportunity offering 19.5 hours per week.
• Opportunity to gain valuable experience with a major Australian banking organisation.
• Supportive and professional team environment.
• Exposure to banking operations, financial products and customer service.
• An opportunity to build your experience within the financial services industry.