B2B Customer Service Specialist – Drive Orders & Solutions

Boehringer Ingelheim GmbH; Sydney; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

Boehringer Ingelheim is seeking a Customer Service Officer in Sydney. You will manage orders, inquiries, and data, ensuring timely resolutions and proactive communication to strengthen customer relationships within the Commercial Supply Chain.

Ideal candidates have at least two years in customer service, SAP experience, and strong communication and problem-solving skills to support customers through issues like delays and pricing queries.

Qualifications

• Minimum 2 years of customer service experience (B2B preferred).
• Experience handling damaged goods, late deliveries, stock and supply delays.
• Experience using SAP and intermediate MS Office.
• Excellent verbal and written communication.
• Strong interpersonal, listening, and problem-solving skills.

Responsibilities

• Manage and resolve calls, enquiries, purchase orders, claims, rebate processing, and customer master data maintenance accurately.
• Build and maintain strong trading relationships with customers through precise, collaborative communication.
• Ensure customer satisfaction by handling purchase orders, account enquiries, and adjustments, and resolving issues.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Time management

Problem solving

Tools

SAP

MS Office

Job description

Boehringer Ingelheim is seeking a Customer Service Officer in Sydney. You will manage orders, inquiries, and data, ensuring timely resolutions and proactive communication to strengthen customer relationships within the Commercial Supply Chain.

Ideal candidates have at least two years in customer service, SAP experience, and strong communication and problem-solving skills to support customers through issues like delays and pricing queries.