B2B Asset Finance: Client Service & Collections Lead

Keegan Adams Recruitment; North Sydney Council; On-site; AUD 70,000 - 100,000; Full time

Job summary

Keegan Adams Recruitment – North Sydney NSW seeks a Client Service & Collections Officer in Asset Finance (B2B/Commercial credit). This role manages enquiries, arrears and payment discussions while building relationships with business clients.

It is not a traditional transactional collections role; the emphasis is on understanding client circumstances and delivering practical solutions in collaboration with internal teams.

Qualifications

• Experience in collections, credit, client service or accounts receivable.
• Strong communication skills and confidence dealing with business clients.
• A professional, consultative and solutions-focused approach.
• Strong attention to detail and accuracy.
• Confidence using CRM systems and Microsoft Office.
• The ability to build rapport while managing sometimes challenging conversations.
• Experience in asset finance, lending, financial services or another B2B environment is highly regarded.

Responsibilities

• Managing inbound client enquiries via phone and email
• Conducting professional collections and arrears discussions with business customers
• Working with clients to agree appropriate payment solutions
• Maintaining accurate account notes and client records
• Preparing and submitting weekly arrears reporting
• Liaising with internal teams and external stakeholders to resolve account queries
• Providing a high level of service throughout every client interaction

Skills

Communication skills

CRM systems

Microsoft Office

Relationship-building

Attention to detail

Problem solving

Interpersonal skills

Job description

Keegan Adams Recruitment – North Sydney NSW seeks a Client Service & Collections Officer in Asset Finance (B2B/Commercial credit). This role manages enquiries, arrears and payment discussions while building relationships with business clients.

It is not a traditional transactional collections role; the emphasis is on understanding client circumstances and delivering practical solutions in collaboration with internal teams.