Azure Cloud Operations Analyst

ManpowerGroup; Redmond; Remote; AUD 94,000 - 98,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending Plan

Supplemental Life Insurance

Short Term and Long Term Disability

Business Travel Insurance

401(k) Plus Match

Weekly Pay

Job summary

ManpowerGroup is seeking an Azure Cloud Operations Analyst to join our internal support operations team. The role focuses on managing Azure transitions, monitoring support tickets, and coordinating with stakeholders to prevent executive escalations.

Strong communication, attention to detail, and the ability to organize complex operational work across technical and non-technical teams are essential. Remote work is supported for this 18-month contract.

Qualifications

• Microsoft Commerce Platform experience is required; candidates without Microsoft Commerce Platform experience will not be eligible.
• Intermediate knowledge of Azure tenants, Azure subscriptions, Microsoft commerce, purchasing and billing models, and billing support.
• Understanding of Azure purchasing channels and agreements, including CSP, EA, and MCA-E.
• Ability to communicate complex technical and commerce concepts clearly to both technical and non-technical stakeholders.
• Experience maintaining detailed operational records and tracking work through Azure DevOps or similar systems, with strong organizational and problem-solving skills.

Responsibilities

• Coordinate and manage Azure transition activities, including out-of-policy exception requests, by developing detailed plans and driving technical work through completion.
• Support complex Azure transitions across multiple purchasing and billing models, including CSP, EA, and MCA-E.
• Validate customer and partner subscription, tenant, billing, and required documentation using internal Microsoft commerce and production systems to determine transition eligibility and fulfillment of requirements.
• Translate complex Azure subscription, tenant, billing entitlement, and transition requirements into clear, actionable guidance for account teams, partners, and customers.
• Maintain detailed records and reporting in Azure DevOps (or similar work-management systems), including approvals, customer documentation, engineering actions, request status, and workload tracking.

Skills

Microsoft Commerce Platform

Azure tenants

Azure subscriptions

Purchasing models

Billing support

Communication skills

Azure DevOps

Tools

Azure DevOps

Job description

Our client, internal support operations team is seeking an Azure Cloud Operations Analyst to join their team. As an Azure Cloud Operations Analyst, you will be part of an internal support operations group supporting executive escalation risk management by ingesting and monitoring support tickets, identifying high-risk cases, and proactively engaging to prevent escalations. The ideal candidate will have strong verbal and written communication, sharp attention to detail, and the ability to organize complex operational work while collaborating across technical and non-technical stakeholders.

Job Title: Azure Cloud Operations Analyst

Location: Remote (100% remote)

Contract Length : 18 months

Pay Range: $48-$50/hour

What's the Job?

• Coordinate and manage Azure transition activities, including out-of-policy exception requests, by developing detailed plans and driving technical work through completion.

• Support complex Azure transitions across multiple purchasing and billing models, including Cloud Solution Provider (CSP), Enterprise Agreement (EA), and Microsoft Customer Agreement for Enterprise (MCA-E).

• Validate customer and partner subscription, tenant, billing, and required documentation using internal Microsoft commerce and production systems to determine transition eligibility and fulfillment of requirements.

• Translate complex Azure subscription, tenant, billing entitlement, and transition requirements into clear, actionable guidance for account teams, partners, and customers.

• Maintain detailed records and reporting in Azure DevOps (or similar work-management systems), including approvals, customer documentation, engineering actions, request status, and workload tracking.

What's Needed?

• Microsoft Commerce Platform experience is required; candidates without Microsoft Commerce Platform experience will not be eligible.

• Intermediate knowledge of Azure tenants, Azure subscriptions, Microsoft commerce, purchasing and billing models, and billing support.

• Understanding of Azure purchasing channels and agreements, including CSP, EA, and MCA-E.

• Ability to communicate complex technical and commerce concepts clearly to both technical and non-technical stakeholders.

• Experience maintaining detailed operational records and tracking work through Azure DevOps or similar systems, with strong organizational and problem-solving skills.

What's in it for me?

• Work on high-impact operational support that helps reduce executive escalation risk through proactive ticket monitoring and risk identification.

• Build real-world experience coordinating Azure transitions across multiple purchasing and billing models and channels.

• Strengthen your ability to turn complex technical requirements into clear guidance for account teams, partners, and customers.

• Contribute to consistent operational execution by maintaining approvals, documentation, and status tracking with strong reporting.

• Opportunity to support a team focused on continuous improvement, backlog management, and stakeholder communication.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans

• Dental Plan

• Vision Plan

• Health Savings Account

• Health Flexible Spending Account

• Dependent Care Flexible Spending Account

• Supplemental Life Insurance

• Short Term and Long Term Disability Insurance

• Business Travel Insurance

• 401(k), Plus Match

• Weekly Pay

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.