Aviation Reservations & Ground Crew Specialist

Nautilus Aviation; Port Douglas; On-site; AUD 42,000 - 64,000; Full time

Job summary

Nautilus Aviation, based in Port Douglas, Far North Queensland, is a leading aviation operator delivering unforgettable tourism experiences and commercial helicopter services across industries. Join our Port Douglas team in a full-time, long-term role that blends office tasks with hands-on operations in a close-knit environment.

You’ll be part of a safety-focused team, handling bookings, transfers, and guest experiences while developing product knowledge and professional skills for a long-term

Qualifications

• 1–2 years of experience in a customer service role.
• Strong computer skills; Take Flight or similar systems is an advantage.
• Excellent communication and administrative skills.
• Physically fit for day-to-day ground operations.
• Ability to work weekends and public holidays.
• Current Australian Driver’s Licence and eligibility to work in Australia.
• Ability to obtain an Aviation Security Identification Card (ASIC) including police check and drug & alcohol screening.

Responsibilities

• Deliver a warm, professional and memorable experience to every guest.
• Handle reservations, sales inquiries, and bookings (phone, email, and walk-ins).
• Prepare itineraries for individual and group bookings.
• Process payments and manage booking systems.
• Coordinate daily operations to maximise efficiency (transfers and flight schedules).
• Lead check-ins and conduct safety briefings.
• Assist with ground operations, including loading and unloading passengers.
• Support offsite events and promotional activities.
• Maintain up-to-date product knowledge.
• Adhere to all safety procedures and CASA regulations.

Skills

Customer service

Reservations

Ground crew duties

Safety mindset

Tools

Take Flight software

Job description

Nautilus Aviation, based in Port Douglas, Far North Queensland, is a leading aviation operator delivering unforgettable tourism experiences and commercial helicopter services across industries. Join our Port Douglas team in a full-time, long-term role that blends office tasks with hands-on operations in a close-knit environment.

You’ll be part of a safety-focused team, handling bookings, transfers, and guest experiences while developing product knowledge and professional skills for a long-term