Aviation Logistics Scheduler & Customer Support

Wymap-Group; Bayside; On-site; AUD 65,000 - 86,000; Full time

Benefits offered by this job

Fitness Passport

Novated leasing options

Employee Assistance Program (EAP)

Team social events

Job summary

Wymap Group in Banksmeadow is seeking a Customer Service / Allocator Agent for the AM shift (Tuesday to Saturday, 4:00 am – 12:00 pm). The role combines customer service with active transport allocation duties to support daily delivery requirements.

You will coordinate drivers and vehicles, respond to changing operational needs, and maintain strong communication across drivers, warehouse teams and customers to ensure reliable service.

Qualifications

• 3+ years’ experience in customer service, transport allocation or logistics coordination or administration.
• Experience coordinating drivers, vehicles or transport operations is highly regarded.
• Proficiency with Microsoft Office and transport systems.
• Knowledge of CoR, HVNL and WHS requirements.

Responsibilities

• Coordinate daily driver and vehicle allocations based on operational requirements.
• Manage delivery schedules and adjust for delays, urgent bookings and changing priorities.
• Communicate with drivers, warehouse teams, leaders and customers to ensure smooth service delivery.
• Respond to customer enquiries with accurate delivery updates and ETAs.
• Monitor driver hours, fatigue and breaks in line with NHVR and CoR requirements.
• Maintain accurate operational records and documentation.
• Support compliance and reporting activities in line with WHS, CoR and company requirements.
• Contribute to continuous improvement and a positive team environment.

Skills

Customer service

Transport allocation

Logistics coordination

Administration

Education

Certificate III in Transport & Logistics

Tools

Microsoft Office

Transport systems

Job description

Wymap Group in Banksmeadow is seeking a Customer Service / Allocator Agent for the AM shift (Tuesday to Saturday, 4:00 am – 12:00 pm). The role combines customer service with active transport allocation duties to support daily delivery requirements.

You will coordinate drivers and vehicles, respond to changing operational needs, and maintain strong communication across drivers, warehouse teams and customers to ensure reliable service.