Aviation Digital Services Officer (Operational Support Officer)

Toll Transport Pty Ltd; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Toll Group (Aviation) in Bankstown NSW is seeking an organized Operational Support Officer to join our Engineer team. The role blends IT support, engineering administration, compliance coordination, and day-to-day operational tasks within a dynamic aviation environment.

Reporting to the Chief Engineer, you will administer digital systems, manage technical records and training data, support roster coordination, and produce reports using Excel and Power BI.

Qualifications

• Experience in Aviation industry (desirable).
• Certificate II in Applied Digital Technologies.
• Strong administrative and organisational skills with exceptional attention to detail.
• Experience working with database or maintenance management systems.
• Advanced Microsoft Office skills, particularly Excel and Power BI.
• Experience in IT administration, including device deployment, user account management, and technical support.
• Excellent communication skills and the ability to manage competing priorities.
• A proactive, solutions-focused approach and the ability to work independently.

Responsibilities

• Providing IT administration and support for devices and accounts.
• Maintaining engineering systems and access control (e.g., Gannet).
• Managing training records and compliance tracking.
• Maintaining technical records and documentation integrity.
• Assisting with roster coordination and travel arrangements.
• Producing reports and dashboards with Excel and Power BI.
• Supporting audits and regulatory reviews.
• Providing administrative support to Engineering leadership.

Skills

IT administration

Power BI

Excel proficiency

Documentation

Education

Certificate II in Applied Digital Technologies

Tools

Gannet CMMS

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

At Toll, we do more than move businesses. We move the communities that support us. With over 130 years of experience and operations across multiple industries, Toll Aviation delivers specialised aviation solutions that support critical operations throughout Australia.

Toll Aviation is an experienced provider of crewed and uncrewed specialised operations and training, delivering both standalone and integrated solutions to support Government, Defence and the civil sector. Toll Aviation combines the operational and training expertise of Toll Helicopters, Toll Uncrewed Systems and The ACE Training Centre.

The Opportunity:

Aviation Digital Services Officer (Internal title to be hired as: Operational Support Officer) | Helicopters | Bankstown NSW

We are seeking a highly organised and technically capable Operational Support Officer to join our Engineer team in Bankstown NSW. This role offers a unique blend of IT support, engineering administration, compliance coordination, and operational support within a dynamic aviation environment.

Reporting to the Chief Engineer, you will play a key role in supporting engineering operations through the administration of digital systems, technical records, workforce compliance, and day-to-day operational activities.

Key responsibilities include:

• Providing IT administration and support, including Microsoft Surface devices, user accounts, permissions, hardware, and software support.
• Administering engineering systems and user access, including maintenance management platforms such as Gannet.
• Maintaining training records, personnel authorisations, and compliance tracking.
• Supporting technical records management, ensuring the accuracy and integrity of engineering documentation.
• Assisting with roster coordination and travel arrangements for engineering personnel.
• Producing reports and dashboards using Excel, Power BI, and related business tools.
• Supporting audits, regulatory reviews, and continuous improvement initiatives.
• Providing administrative support to Engineering leadership.

About You

To be successful in this role, you will have:

• Experience in Aviation industry (desirable)
• Certificate II in Applied Digital Technologies
• Strong administrative and organisational skills with exceptional attention to detail.
• Experience working with database or maintenance management systems.
• Advanced Microsoft Office skills, particularly Excel and Power BI.
• Experience in IT administration, including device deployment, user account management, and technical support.
• Excellent communication skills and the ability to manage competing priorities.
• A proactive, solutions-focused approach and the ability to work independently.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.