Aviation Cargo Forklift Operator (Lf Licensed)

John Menzies; Brisbane, Richmond Shire, Newcastle, Sydney; Hybrid; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Flexible and hybrid working options

Competitive parental leave and family?

Health, wellbeing, and EAP resources

Fitness reimbursement and discounted健康

Job summary

GE Aerospace in Australia seeks a Senior Field Service Engineer to act as the trusted on-site technical representative for customers, embedded at their sites and traveling as needed. You will lead and mentor fellow FSEs while resolving complex technical challenges and driving service excellence.

The role emphasizes continuous improvement, reliability tracking, maintenance planning, and data-driven recommendations to optimize engine fleets.

Qualifications

• Bachelor’s degree in Engineering or technical field or equivalent practical experience.
• Minimum 5 years of full-time experience in aerospace field service, airline ops, or related fields.
• Willingness to travel interstate and overseas and work across multiple time zones.

Responsibilities

• Lead programs and provide technical direction to customers and other FSEs in operation, inspection, maintenance, and repair of jet engine lines.
• Coach and mentor Field Service Engineers; collaborate with other departments to drive excellence.
• Guide field service policy, process, and strategy to drive continuous improvements.
• Deliver prompt, effective customer solutions to build loyalty and partnerships.
• Track reliability and on-wing performance and influence maintenance improvements.
• Influence long-term maintenance planning to stabilize engine fleets.
• Interpret OEM manuals to support maintenance activities.
• Assess maintenance actions for training and improvement opportunities.
• Apply FLIGHT DECK lean principles to identify proactive reliability enhancements.
• Produce fleet status reports and analytics for internal stakeholders.
• Provide proactive maintenance recommendations and pursue CTH status with experience.

Skills

Leadership

Cross-functional leadership

Data analytics

Problem solving

Project management

Communication skills

Travel flexibility

Education

Bachelor's of Engineering or technical degree

High school diploma / GED with 4+ years experience

Job description

Job Description Summary

At GE Aerospace, our Field Service Engineers (FSEs) exemplify our core behaviors: Respect for People, Continuous Improvement, and being Customer Driven. These dedicated professionals are on the front lines, working directly with customers to solve problems and deliver the highest standards of service and support-collaborating with customers to achieve shared success.

At GE Aerospace, we shape the future of flight, lift people up, and ensure they return home safely.

In addition to their technical leadership, Senior FSEs play a pivotal role in mentoring and coaching other FSEs. They share their knowledge and experience, provide guidance on complex technical challenges, foster a culture of continuous improvement, and help define and evolve field service standards.

Job Description

Company Overview

Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!

Site Overview

GE Aerospace in Australia, has sites in Brisbane, Newcastle, Richmond, Bundamba, and Matraville. Since 2005, we've driven innovation and supported avionics, propeller, and power systems across a diverse range of aircraft platforms for our customers. We are committed to developing early career talent through student-focused programs and fostering a culture of respect and community support. Be part of a team that values giving back and making a difference in the aerospace industry.

Role Overview

Our Field Service Engineers embody this mission every day by being embedded within the customers site, delivering exceptional service and support. As an Airline Senior Field Service Engineer, you will serve as the trusted on-site technical representative for our customers, with our customers. Operating independently and remotely from GE Aerospace hubs to resolve technical challenges and drive success directly in support of our customers fleets. As part of GE Aerospace's remote Commercial Field Service organization, you will have the opportunity to travel both roving on-site support customer needs. More specifically, you will:

• Provide Leadership and Technical Support: Lead programs and offer technical direction and assistance to the customers and other FSEs, in the operation, inspection, maintenance, and repair of assigned jet engine product lines.
• Cross Functional Leadership: Our Senior Field Service Engineers are responsible for leading, coaching, and mentoring Field Service Engineers and collaborating effectively with other departments to drive operational excellence.
• Strategic Leadership: Guide commercial field service policy, process and strategy to drive continuous improvements across the organization. Influencing business leadership in recognizing customer needs when decision making.
• Customer Advocacy: Deliver prompt, effective solutions that address customer issues and exceed their expectations, driving loyalty and long‑term partnerships.
• Monitor and Improve Reliability: Track reliability and on‑wing performance, including significant events, engine removals, delays, and cancellations. Influence airline stakeholders to implement critical reliability improvements.
• Enhance Maintenance Planning: Influence long‑term maintenance planning to ensure the stability the aircraft engine fleet.
• Interpret Technical Documentation: Support maintenance and operational activities by interpreting OEM and technical manuals.
• Evaluate Maintenance Effectiveness: Review the effectiveness of maintenance actions to identify opportunities for training and improvement.
• Apply FLIGHT DECK (Lean Operating Model): Utilise our FLIGHT DECK principles to deliver continuous improvement in identifying proactive reliability enhancements.
• Data Analytics and Reporting: Produce data analytics and timely reports on fleet status, program updates, events, and trends for key internal stakeholders.
• Proactive Maintenance Recommendations: As part of standard engagement provide recommendations for proactive maintenance based on engine performance analytics. Once sufficiently experienced, a Senior FSE may work towards achieving Controlled Title Holder (CTH) status, demonstrating exceptional technical expertise, leadership, and commitment to maintaining the highest standards of safety, quality, and customer satisfaction.

Required Qualifications

• A Bachelor's of Engineering or technical degree from an accredited university or college (or a high school diploma / GED / technical certificate with at least 4 years of full time work experience in fields noted below).
• A minimum of 5 years of full‑time working experience in either, Aerospace Field Service, airline operations or maintenance planning, engineering, aviation propulsion, or other related fields.
• Periodic travel required both interstate and overseas.
• Ability to work across multiple time zones including early morning and occasional late evening teleconferences with stakeholders locally and in the US.

Preferred Qualifications

• Strong technical expertise in aircraft engine fleet management.
• Experience in and influencing decision making in cross‑functional teams.
• Significant experience using software or data analytics to make informed technical decisions and to provide recommendations to the customer or other key internal stakeholders.
• Ability to problem solve independently using sound judgement and critical thinking.
• Ability to lead, influence and deliver result orientated priorities using strong project management, analytical, time management and prioritization skills.
• Strong oral and written communication skills with the ability to forge deep relations at all levels, not only with key internal stakeholders but also with the customer.

Employee Benefits

• Flexible and hybrid working options
• Competitive parental leave and family support
• Health, wellbeing, and EAP resources
• Fitness reimbursement and discounted health cover