Aviation Business Support Officer

McDermott Aviation Group; Cooroy; On-site; AUD 55,000 - 75,000; Full time

Job summary

McDermott Aviation seeks a highly organised Business Support Officer to join our team at Cooroy and Sunshine Coast Airport bases. You will coordinate documentation, onboarding, rostering, reporting, and day‑to‑day operational support across multiple functions.

You will work with leaders and teams to track actions, manage records, and improve processes. Aviation experience is desirable, but a proactive, detail‑focused approach and strong Excel/SharePoint skills are essential.

Qualifications

• Experience in administration, records management, business support, or operational support.
• Strong organisational and time-management skills.
• Excellent attention to detail and accuracy.
• Strong communication and stakeholder engagement skills.
• Proficient with Microsoft Excel, Word, Teams, and SharePoint.
• Ability to manage competing priorities in a fast-paced environment.
• Proactive, hands-on approach supporting multiple business functions.

Responsibilities

• Maintain business records, employee documentation, training records, and compliance registers.
• Coordinate onboarding activities and departmental inductions for new employees.
• Support training and development activities with HR and operations.
• Maintain internal communication boards, reports, and business documentation.
• Help coordinate travel bookings and staff movements.
• Provide day-to-day administrative support across departments.

Skills

Administration

Records management

Business support

Operational support

Time management

Stakeholder engagement

Excel

SharePoint

Tools

Microsoft Teams

Job description

Join Australia's Leading Helicopter Company!

McDermott Aviation is Australia's largest privately owned helicopter operator, delivering specialised aviation services across Australia and around the world. With a fleet of more than 50 aircraft operating throughout Australia, North America and Europe, we support critical aerial operations including aerial firefighting, heavy-lift operations, and specialist aviation services.

As our business continues to grow, we are seeking a highly organised and proactive Business Support Officer to join our team, supporting operations across our Cooroy and Sunshine Coast Airport bases.

About the Role

This is a diverse and fast-paced role that provides administrative and operational support across multiple business functions. Working closely with leaders and teams across the organisation, you will help coordinate documentation, administration, workforce activities, reporting, and day-to-day operational support.

This role goes beyond traditional administration. You will act as a key support resource, helping coordinate priorities, track actions, support projects, and ensure tasks are followed through to completion.

We are looking for someone who can work autonomously, take ownership of tasks, and bring a structured, organised approach to supporting business operations. Experience in project coordination or working within a dynamic operational environment will be highly regarded.

Key ResponsibilitiesAdministration & Coordination

• Maintain business records, employee documentation, training records, and compliance registers.
• Coordinate onboarding activities and departmental inductions for new employees.
• Support training and development activities in conjunction with HR and operational teams.
• Maintain internal communication boards, reports, and business documentation.
• Help coordinate travel bookings and staff movements.
• Support day-to-day administrative requirements across multiple departments.

Procurement & Purchasing Support

• Liaise with suppliers regarding orders, pricing, deliveries, and availability.
• Assist with purchasing processes and coordination of business requirements.
• Support procurement activities and maintain purchasing records.

Business & Leadership Support

• Prepare reports, presentations, meeting agendas, and business documentation.
• Attend meetings where required and capture notes, actions, and key outcomes.
• Track and follow up action items to ensure completion.
• Support managers and leaders with coordinating priorities and business initiatives.
• Assist in improving administrative processes and workflows across the organisation.

Rostering & Workforce Support

• Assist with workforce scheduling and rostering activities.
• Support timesheet administration and employee attendance records.
• Assist with workforce reporting and planning activities.

Operational Support

• Maintain operational tracking reports and business performance information.
• Support day-to-day operations across multiple business areas.
• Assist with project coordination and implementation activities as required.

About You

You are a highly organised administrator who thrives in a busy operational environment. You enjoy coordinating multiple priorities, building strong working relationships, and supporting teams to achieve successful outcomes.

You will bring:

• Experience in administration, records management, business support, or operational support.
• Strong organisational and time-management skills.
• Excellent attention to detail and accuracy.
• Strong communication and stakeholder engagement skills.
• Sound computer skills, including Microsoft Excel, Word, Teams, and SharePoint.
• The ability to manage competing priorities in a fast-paced environment.
• A proactive, hands-on approach and willingness to support a variety of business functions.

Desirable

• Experience within aviation, logistics, operations, maintenance, construction, or another operational environment.
• Exposure to rostering, payroll coordination, or workforce planning.
• Experience using business, operational, or workforce management systems.
• Experience in project coordination, project administration, or working within project-based teams.

Why Join McDermott Aviation?

• Work with Australia's leading helicopter operator.
• Be part of a supportive and collaborative team.
• Variety in your work, with exposure to multiple business functions.
• Opportunity to contribute to critical aviation operations.
• Career development opportunities within a growing global business.

If you're looking for a rewarding role where no two days are the same and you can make a genuine impact on business operations, we'd love to hear from you.