AVC Technology IT Support Specialist

Court Services Victoria; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Court Services Victoria is seeking an experienced IT System Administrator to support AVC Technology and VGRS infrastructure across Victoria's courts.

You will manage Active Directory, network servers, backups, and provide desktop support to in-court users, ensuring continuity of hearings.

Join a collaborative team delivering innovative courtroom IT solutions and professional development opportunities.

Responsibilities

• Working in conjunction with the AVC Technology Systems Administrator, in the day-to-day operation and provision on AVC Technology services.
• Performing System Administrator duties when required which encompass Active Directory Services and management of network critical servers on both AVC Technology and VGRS networks.
• Maintaining backup and recovery processes on the AVC Technology and VGRS domain.
• Providing a high level of client desktop support for and AVC Technology users and undertake immediate response to issues affecting court sittings.
• Providing high level complaints investigation and resolution services specifically in relation to transcript production infrastructure, systems and facilities, consistent with AVC Technology service delivery priorities and standards.
• Providing expert advice and support to other technical staff and performing advanced problem-solving analysis and diagnosis to resolve technical and operational service delivery issues in line with AVC Technology business standards and guidelines.
• Contribute to technology that directly supports the Victorian justice system.
• Work with specialised and innovative technology solutions.
• Be part of a collaborative team offering professional growth and development opportunities.

Job description

• Join a high-performing team supporting the critical audio visual, digital recording, and IT systems that enable court operations across Victoria
• Unique opportunity to work with a diverse range of technologies spanning enterprise infrastructure, networking, Active Directory, and specialised courtroom AV solutions

About Us

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the 'Courts Group'.

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

About CSV Digital

Information Technology Services (ITS) provides a comprehensive range of IT services including mobility, network services, software support, court services support, in-court technologies, IT vendor management, business analysis, procurement, transcription services, telephony and communications support. In its 'day to day' operations the function will aim to ensure courts are properly supported in their day-to-day work and service to the community.

About the role

This role operates within the Audio Visual Communication (AVC) Technology Services within CSV Digital. AVC Technology support in-court technologies and audio visual needs, including video conferencing, evidence presentation and transcript recording, in Victoria's courts.

The role is responsible for supporting the IT administration of both AVC Technology and Victorian Government Reporting Service (VGRS) local area network and servers and digital recording, including associated systems and applications used by Courts and VGRS.

Key accountabilities include:

• Working in conjunction with the AVC Technology Systems Administrator, in the day-to-day operation and provision on AVC Technology services.
• Performing System Administrator duties when required which encompass Active Directory Services and management of network critical servers on both AVC Technology and VGRS networks.
• Maintaining backup and recovery processes on the AVC Technology and VGRS domain.
• Providing a high level of client desktop support for and AVC Technology users and undertake immediate response to issues affecting court sittings.
• Providing high level complaints investigation and resolution services specifically in relation to transcript production infrastructure, systems and facilities, consistent with AVC Technology service delivery priorities and standards.
• Providing expert advice and support to other technical staff and performing advanced problem-solving analysis and diagnosis to resolve technical and operational service delivery issues in line with AVC Technology business standards and guidelines.
• Contribute to technology that directly supports the Victorian justice system.
• Work with specialised and innovative technology solutions.
• Be part of a collaborative team offering professional growth and development opportunities.

Other information

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ co mmunity, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.

As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.