Administration Officer, Geelong

Court Services Victoria; Geelong; On-site; AUD 55,000 - 70,000; Full time

Job summary

Court Services Victoria in Geelong is seeking a Court Administration Officer to support day-to-day court operations and deliver exceptional service to court users. You will manage administrative tasks, maintain accurate records, and respond to information requests, ensuring efficient and compliant processes.

The role requires strong Microsoft Office skills, excellent communication, and the ability to handle multiple priorities with accuracy and professionalism.

Qualifications

• Must be highly organized with strong attention to detail.
• Excellent communication and customer service skills.
• Proficient in MS Word, Excel, Outlook and database systems.
• Ability to manage competing priorities and deliver accurate records.

Responsibilities

• Provide a professional and welcoming service to court users, stakeholders and visitors, both in person and over the phone.
• Deliver a range of administrative support functions, including data entry, records management, filing, archiving and information requests.
• Perform general office duties such as scanning, photocopying, mail distribution and ordering supplies.
• Maintain accurate records, spreadsheets, statistical data and resource materials.
• Assist in resolving enquiries and support efficient court operations.

Skills

MS Word

MS Excel

Outlook

Database systems

Communication skills

Customer service

Organisational skills

Problem solving

Attention to detail

Job description

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'.

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

The Magistrates' Court of Victoria (MCV) has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state. The MCV determines in excess of 200,000 cases per annum at 51 venues, dealing with over 90 percent of all adult cases that come before Victorian courts each year.

MCV aims to be an innovative, accessible and responsive court that provides quality services to the Victorian community.

About the Role

Deliver exceptional service and support the day-to-day operations of the Court. Reporting to the Registrar in Charge, the Court Administration Officer plays a vital role in ensuring the smooth operation of the Court. As the first point of contact for court users, you will provide professional administrative support, deliver excellent customer service, and maintain accurate records and information systems.

Key responsibilities:

• Provide a professional and welcoming service to court users, stakeholders and visitors, both in person and over the phone.
• Deliver a range of administrative support functions, including data entry, records management, filing, archiving and information requests.
• Perform general office duties such as scanning, photocopying, mail distribution and ordering supplies.
• Maintain accurate records, spreadsheets, statistical data and resource materials.
• Assist in resolving enquiries and support efficient court operations.

About You

You are organised, customer-focused and thrive in a fast-paced environment. You have strong administrative skills, a keen eye for detail and a commitment to delivering high-quality service. To be successful, you will bring:

• Strong computer skills, including Microsoft Word, Excel, Outlook and database systems.
• Excellent communication and customer service skills.
• Strong organisational skills with the ability to manage competing priorities.
• A proactive and solutions-focused approach to problem-solving.
• A commitment to accuracy, professionalism and service excellence.

Join a team committed to delivering high-quality services and making a positive contribution to the administration of justice.

Other Information

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.

As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.