Automotive Tribunal Specialist – Expert Dispute Resolution

Percepta; Melbourne; Sur place; AUD 150 000 - 190 000; Plein temps

Résumé du poste

Percepta in Melbourne, VIC, is seeking a Senior Automotive Technical Specialist – Customer Resolutions to manage complex automotive disputes from investigation to resolution. You will present technical findings to tribunals and coordinate with legal and technical teams to support the client’s position.

This role requires established tribunal experience, strong automotive knowledge, and the ability to translate technical evidence into clear, defendable conclusions.

Qualifications

• Experience in tribunal hearings and proceedings.
• Ability to prepare cases for hearings and present evidence.
• Strong automotive technical knowledge across vehicle systems.
• Excellent investigative and analytical skills with evidence-based conclusions.
• Ability to explain complex technical matters clearly to non-technical audiences.

Responsabilités

• Represent client in tribunal proceedings with evidence-based explanations.
• Prepare tribunal and hearing materials with clear findings.
• Investigate complex automotive issues including faults, warranty matters.
• Analyze technical evidence from vehicle histories and servicing.
• Develop defensible recommendations to support dispute outcomes.
• Manage high-risk cases and coordinate with stakeholders.
• Support legal and regulatory matters involving Australian Consumer Law.
• Collaborate across legal, technical, product, dealer, and operations.
• Coach and develop Customer Liaison team members.

Connaissances

Tribunal experience

Automotive knowledge

Investigative skills

Communication skills

Stakeholder management

Formation

Post-secondary qualification

Engineering/technical discipline

Outils

Case management software

Description du poste

Percepta in Melbourne, VIC, is seeking a Senior Automotive Technical Specialist – Customer Resolutions to manage complex automotive disputes from investigation to resolution. You will present technical findings to tribunals and coordinate with legal and technical teams to support the client’s position.

This role requires established tribunal experience, strong automotive knowledge, and the ability to translate technical evidence into clear, defendable conclusions.