Senior Customer Liaison: Investigations & Legal Support

Queensland Government; Melbourne; Sur place; AUD 100 000 - 130 000; Plein temps

Résumé du poste

Next Payments in Melbourne seeks a Senior Customer Liaison Specialist to manage complex customer matters involving vehicle faults, accidents and regulatory issues. You will provide specialist technical and case-management support to the Customer Liaison team and Ford Legal, coordinating investigations and legal inputs.

You will exercise independent judgement on high-risk matters, prepare technical summaries, and support tribunals and government inquiries.

Qualifications

• 3–5 years' relevant experience in automotive technical operations or investigations.
• Experience handling complex customer disputes, legal claims or tribunal matters.
• Knowledge of Australian Consumer Law is desirable.

Responsabilités

• Manage complex and escalated customer matters with technical, legal, safety, or financial risk.
• Coordinate vehicle-fault investigations and support tribunals and regulatory matters.
• Prepare case records, technical summaries and supporting documentation.
• Provide guidance to junior team members and ensure timely case progression.

Connaissances

Vehicle systems knowledge

Investigation

Regulatory understanding

Formation

Post-secondary qualification

Automotive/Engineering or legal studies

Outils

Case-management system

Legal research tools

Description du poste

Next Payments in Melbourne seeks a Senior Customer Liaison Specialist to manage complex customer matters involving vehicle faults, accidents and regulatory issues. You will provide specialist technical and case-management support to the Customer Liaison team and Ford Legal, coordinating investigations and legal inputs.

You will exercise independent judgement on high-risk matters, prepare technical summaries, and support tribunals and government inquiries.