Dispute Resolution Customer Support Specialist

Transurban; Melbourne; Presencial; AUD 70 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Onsite training (4–6 weeks)

Flexible working arrangements

Bonus/benefits

Sixteen weeks parental leave

Resumo da oferta

Transurban is seeking a Customer Specialist Support Advisor - Dispute Resolutions to resolve complex customer issues with empathy and timeliness. You will manage escalated complaints via multiple channels, work with internal and external partners, and contribute to process improvements while receiving comprehensive onsite training and ongoing development.

The role offers a full-time permanent opportunity in Melbourne, with a rotating roster, potential flexible arrangements post-training, and a

Qualificações

• Minimum 2 consecutive years in a high-volume contact centre or dispute/credit role.
• Strong dispute-resolution techniques and customer-focused approach.
• Excellent verbal and written communication with empathy.

Responsabilidades

• Manage all aspects of escalated customer contact in relation to complaints via voice calls and email.
• Investigate and resolve complex cases, partnering with customers and providing regular progress updates.
• Build and maintain strategic relationships with internal teams and external partners.
• Identify systemic or recurring issues and provide feedback to improve processes and prevent future complaints.
• Take full accountability for stakeholder inquiries with clear written correspondence and applicable credits/waivers.

Conhecimentos

Dispute resolution

Contact centre

De-escalation

Communication

Empathy

Collaboration

Background checks

Descrição da oferta de emprego

Transurban is seeking a Customer Specialist Support Advisor - Dispute Resolutions to resolve complex customer issues with empathy and timeliness. You will manage escalated complaints via multiple channels, work with internal and external partners, and contribute to process improvements while receiving comprehensive onsite training and ongoing development.

The role offers a full-time permanent opportunity in Melbourne, with a rotating roster, potential flexible arrangements post-training, and a