Dispute Resolution Specialist – Customer Care

AAF01 Angle Auto Finance; Sydney; On-site; AUD 75,000 - 105,000; Full time

Benefits offered by this job

Birthday leave

Health and wellbeing leave

Volunteering day

$500 ergonomic equipment reimbursement

Recruitment referral program

Employee rate program

Paid parental leave

SPARK benefits program

Purchased annual leave

Diversity flex leave

Job summary

Angle Auto Finance is seeking a Customer Resolution Consultant in Sydney to manage dispute resolution, complaints handling, and proactive customer engagement. You will resolve complex issues, analyse disputes, and collaborate with QA, Risk, and frontline teams to improve customer outcomes.

The role emphasizes attention to detail, regulatory knowledge (RG 271), and the ability to prioritise multiple cases while maintaining high service standards. Attractive employee benefits apply.

Qualifications

• Analytical mindset and high level of attention to detail.
• Experience in financial services and dispute resolution preferred.
• Ability to prioritise work and manage own portfolio.
• Knowledge of RG 271 regulatory guidelines.

Responsibilities

• Be accountable for dispute resolution and complaints management for IDR/EDR.
• Analyse disputes and ensure sufficient information is provided.
• Independently assess risk and determine resolution path with customers’ and Angle Auto’s interests in mind.
• Listen to customer concerns and understand desired outcomes.
• Adhere to regulatory framework and internal policies.
• Input data into systems and manage templates and follow-ups.
• Collaborate with QA and Risk to raise issues and drive improvements.
• Identify trends and contribute to a customer-focused culture.

Skills

Analytical mindset

Attention to detail

Prioritisation

Dispute resolution

Regulatory knowledge RG 271

Financial services experience

Education

Tertiary qualification in Legal or Business

Job description

Angle Auto Finance is seeking a Customer Resolution Consultant in Sydney to manage dispute resolution, complaints handling, and proactive customer engagement. You will resolve complex issues, analyse disputes, and collaborate with QA, Risk, and frontline teams to improve customer outcomes.

The role emphasizes attention to detail, regulatory knowledge (RG 271), and the ability to prioritise multiple cases while maintaining high service standards. Attractive employee benefits apply.