Automotive Parts Interpreter - Expert Sourcing & Service

Etheridge Ford; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary package

Ongoing training and development

Collaborative workplace culture

Employee benefits and discounts

Work-life balance

Job summary

Etheridge Ford in Ringwood, VIC is seeking a full-time Spare Parts Interpreter to join our automotive spare parts team. You will identify and locate spare parts, liaise with customers, technicians, and suppliers, and ensure accurate records and timely delivery.

You will use catalogs and VIN data to cross-reference components and provide expert part guidance. A customer-focused approach and strong attention to detail are essential, with experience in automotive parts highly desirable.

Qualifications

• Strong knowledge of automotive parts, Ford systems and vehicle identification.
• Proficiency with parts identification systems and parts databases.
• Excellent communication and interpersonal skills with customers, technicians and suppliers.
• High attention to detail when recording part information and specifications.
• Ability to read and interpret technical documentation and diagrams.
• Problem-solving skills with the ability to work independently or in a team.
• Customer-focused approach with commitment to quality service.
• Previous automotive spare parts experience is highly desirable; driver’s licence advantageous.

Responsibilities

• Identify and locate correct spare parts from inventory using catalogues and systems.
• Liaise between customers, technicians and suppliers to ensure timely parts delivery.
• Cross-reference components using manuals and VIN/gen data to verify specs.
• Process spare parts orders and maintain accurate inventory records.
• Provide expert advice on part compatibility, availability and lead times.
• Handle enquiries on part numbers, specifications and compatibility professionally.
• Assist with stock control and inventory management for optimal availability.
• Deliver prompt, accurate service to enhance customer experience.

Skills

Automotive parts knowledge

Parts identification systems

Communication skills

Attention to detail

Reading technical documents

Problem solving

Teamwork

Customer service

Driver's licence

Tools

Parts catalogs/databases

Job description

Etheridge Ford in Ringwood, VIC is seeking a full-time Spare Parts Interpreter to join our automotive spare parts team. You will identify and locate spare parts, liaise with customers, technicians, and suppliers, and ensure accurate records and timely delivery.

You will use catalogs and VIN data to cross-reference components and provide expert part guidance. A customer-focused approach and strong attention to detail are essential, with experience in automotive parts highly desirable.