Automotive Parts & Customer Service Pro

Automotive Superstore Pty; Brisbane; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Staff discounts on car parts

Job summary

Automotive Superstore in Meadowbrook, QLD, is seeking a full-time Customer Service Member to support customers via phone, email, webchat, and in-person interactions. You will help customers find the right parts, offer informed purchasing advice, and handle order-related inquiries with a focus on timely follow-ups and satisfaction.

The role requires calm professionalism, teamwork, and a genuine passion for cars, with preference for prior automotive parts store experience.

Qualifications

• Ability to remain calm and professional.
• Australian citizen or full-time visa holder with fluency in English.
• A passion for cars.
• Previous experience in an Automotive Parts Accessories store is a plus.

Responsibilities

• Assist customer via phone, email, webchat and face to face.
• Help customers find the right parts for their cars.
• Provide recommendations and advice to help customers make informed purchasing decisions.
• Handle customer enquiries relating to orders, deliveries and product availability.
• Complete customer followups and assigned tasks within required timelines.
• Identify opportunities to improve customer satisfaction.

Skills

Customer service

Phone support

Face-to-face service

Teamwork

English fluency

Tools

CRM software

Email/Chat

Job description

Automotive Superstore in Meadowbrook, QLD, is seeking a full-time Customer Service Member to support customers via phone, email, webchat, and in-person interactions. You will help customers find the right parts, offer informed purchasing advice, and handle order-related inquiries with a focus on timely follow-ups and satisfaction.

The role requires calm professionalism, teamwork, and a genuine passion for cars, with preference for prior automotive parts store experience.